Sales Enablement Lead

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is looking for a Sales Enablement Lead to develop and deliver effective enablement programs, collaborate with stakeholders, and deliver training to empower the Americas Field (AE/ AM) and Business Development (BD) teams to achieve their goals. The ideal candidate will have a strong track record of success in sales and product enablement, with experience delivering training, developing content, optimizing sales processes, and hands-on experience in direct selling roles. 

Key Responsibilities: 

• Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals 
• Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team 
• Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging
• Work closely with sales leadership to identify training needs and develop customized training plans for sales teams
• Develop and implement training programs that empower sales managers with the skills and knowledge needed to effectively coach and lead their teams 
• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs 
• Assess the effectiveness of training programs and make recommendations for improvement

Please note this is a hybrid role with onsite expectations of 3x/week (Tue - Thur) from our Greater Boston Area Office

Qualifications

• 5+ years of combined experience in enablement and sales, preferably in a technology or SaaS company 
• Extremely strong delivery skills, both in-person and virtually 
• Excellent communication and interpersonal skills
• Ability to stay organized and manage multiple projects simultaneously 
• Strong analytical and problem solving skills 
• Ability to work independently and collaboratively in a fast-paced environment
• A proactive and adaptable mindset with a commitment to continuous improvement  
• Bachelor's degree in business, marketing, or a related field; additional certifications in training and development are a plus 

Additional Information

This role is based in the Greater Boston Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus. 

Compensation Package

$108,600 - $155,000 Base Salary 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.