As a Sales Development Representative at Cyara, you'll engage in outbound prospecting, qualify leads, communicate product value, and facilitate the sales transition process.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
As a Sales Development Rep (SDR) at Cyara you will be the forefront of our growth engine, driving outbound prospecting initiatives to identify and engage potential clients. Your role is pivotal in aligning our solutions with the needs of enterprises worldwide.
You will be responsible for:
- Conducting targeted outbound prospecting activities to identify and engage potential customers.
- Utilizing various communication channels, including phone calls, emails, and social media, to reach out to prospects.
- Qualifying leads based on established criteria to ensure alignment with the company's target customer profile. Gathering and documenting relevant information about prospects to facilitate smooth handoff to the sales team.
- Participating in and contributing to sales campaigns and promotions to drive lead generation. Collaborating with marketing to align outbound efforts with overall company goals.
- Effectively communicating the value proposition of our products/services to prospects. Following up on inbound leads promptly and nurture leads through the sales funnel.
- Maintaining accurate and up-to-date records of prospect interactions in the Customer Relationship Management (CRM) system. Ensuring data integrity and providing regular reports on prospecting activities.
- Working closely with the sales team to coordinate and facilitate the transition of qualified leads. Collaborating with marketing to provide feedback on lead quality and campaign effectiveness.
- Become part of the sales motion with the sales team to ensure increased closed rates on SQL’s
- Staying informed about industry trends, product features, and competitive landscape. Participating in ongoing training and development to enhance sales skills and product knowledge.
Let’s talk about your skills/expertise:
- Highly motivated individual with a strong desire to be in sales and have previous experience in an outbound technical sales role
- Not afraid of cold calling
- Eager for coaching and have a passion for developing your sales skills
- Engaging in your communication and possessing strong storytelling abilities.
- Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
- Collaborative Team Player with a respectful demeanor and a drive for a collective victory
- Driven by purpose and by winning with a team-first attitude.
- Flexibility to work outside traditional business hours, including early mornings and/or evenings to accommodate international time zones
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Top Skills
Customer Relationship Management (Crm)
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