Sales Development Representative

Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values –

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: At PatientNow, we understand that a high-performing sales team has a tremendous impact on our growth and success. That’s why we’re looking for a qualified Sales Development Representative (SDR) to join our team and company culture. The SDR will be responsible for responding to prospective customer inquiries with lightning-fast speed, conducting creative outbound campaigns to nurture prospective customers, and scheduling demos with these prospects for our sales team. Representing our company as the first line of communication with prospects in the aesthetic industry, the ideal SDR is a quick learner with thorough understanding of the sales process and the value proposition of our offerings as well as possesses exceptional skills in time management, ethics, and customer service. Plus, this role provides abundant opportunities for professional development as the SDR team serves as a launchpad to accelerate your career at PatientNow!

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works to create valuable engagement with our prospective customers and set qualified net-new demo meetings for our Business Development Managers and Customer Value Reps.
• Utilize phone, email, text, as well as other creative communication methods to personalize outreach to warm inbound customer inquiries generated from marketing.
• Continuously research and follow up with colder leads from a variety of sources through outbound prospecting to achieve and exceed personal monthly and annual targets. 
• Develop product and industry knowledge through internal coaching resources and utilize that knowledge to have quality discovery conversations with prospects.
• Participate in team meetings and offer feedback to continuously improve sales efficiency.
• Ensure proper and adequate documentation is entered into Salesforce CRM regarding customer interactions to assist in driving successful sales conversions.
• Collaborate with sales leadership to ensure the company's goals and targets are met.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethics. 

Communications - Exhibits good listening and comprehension. Clearly expresses ideas and thoughts in written as well as verbal form. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Continuously pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others.

Problem Solving - Develops creative solutions. Gathers and analyzes information skillfully. Identifies and resolves problems in a timely manner. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback.

Education/Experience:

• Excellent verbal and written communication skills
• Willingness to learn and develop sales principles and methodology
• Strong interpersonal skills
• Excellent customer service competency 
• Phenomenal time management and organization
• Ability to prioritize and manage multiple tasks
• Self-starter with ability to work independently in a fast-paced environment
• Bachelor’s Degree in related field
• Experience in a sales or customer service role with a track record of exceeding targets
• Aesthetic or SaaS industry experience preferred
• Experience with CRM (Salesforce) and other sales enablement tech preferred

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods. The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.