Sales Development Representative

About Hatch

Hatch is an AI agent CRM platform that helps home services, home improvement, healthcare, dental, finance, and insurance businesses turn every customer interaction into revenue growth. Our AI CSRs handle conversations over SMS, email, and voice—24/7—enabling businesses to scale 1:1 communication without scaling headcount.

Recently acquired by Yelp, Hatch operates as a standalone product and is expanding our reach to help thousands more businesses unlock the revenue sitting in their lead pipeline. We've driven $5.1B in revenue for our customers—and we're just getting started.

Who we're looking for at Hatch

Hatch is the leading AI communications platform for businesses with contact centers. We're looking to hire a Sales Development Representative to join our growing revenue team. This role is best suited for an outlier. This role is for people who lean into doing the hard work, operate in fast feedback loops and learn on the fly. You have a track record of professional and personal excellence and are committed to building trusting relationships with business owners as well as sales and marketing executives.

In this role, your responsibilities will include engaging with customers using a variety of outbound tactics and leveraging a Go-To-Market tech stack. You will also contribute to establishing strategies and best practices within our SDR team.

This role is based at Hatch's HQ in NYC and is an in-person role.

Your primary role will be to

• Work with our sales team to identify, source and book productive conversations with business owners as well as marketing and sales executives

• Go above and beyond delivering your quota to help your teammates and the company succeed

• Identify opportunities to learn and advance within the revenue team at Hatch or beyond

Experience:

• Previous experience in a customer facing role, ideally as an SDR at a SaaS company

• Customer-first sales approach

• Life-long learner mindset

• You thrive while working in a fast-paced start-up environment

• You are driven, persistent, and ambitious

• Experience with services businesses (selling to or working in!) is a huge plus

What you'll get:

• Effective your first day: Full medical, vision, and dental

• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday

• Monthly wellness subsidy

• Work from home reimbursement

• Flexible spending account

• 401(k) retirement savings plan

• Employee stock purchase plan

• Compensation range for this position is $55,000 - $84,000 annually plus commissions.

• You may also be offered a bonus and benefits.

Why Hatch

• Shape the future of AI-driven customer service

• Build alongside founders and leaders who value speed, ownership, and ambition

• Solve hard problems that impact real businesses and customers

• Join a team of builders who care about great engineering, fast execution, and each other