Sales Business Manager - SHI Services

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Role Description

• Prepare business reviews by collecting and synthesizing data across multiple sources
• Manage smaller sales initiatives and campaigns, including tracking, resource alignment, and reporting
• Support GTM operations by organizing data, identifying trends, and translating insights into action
• Maintain and improve operational processes for accurate and timely reporting
• Collaborate cross-functionally with sales, marketing, and operations teams
• Identify inefficiencies and propose process improvements
• Serve as a key contact for sales data and reporting needs
• Build scalable processes and templates to reduce manual effort

Behaviors and Competencies

• Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.
• Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.
• Business Acumen: Can evaluate market trends and competitive landscape to identify opportunities and risks.
• Change Management: Can drive significant changes in organizational processes or policies, can facilitate change management processes among others, and can adapt change management style based on the situation and the team’s needs.
• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Continuous Improvement: Can identify significant areas for improvement and implement significant changes.
• Decision-Making: Can analyze complex information, predict long-term consequences, and make decisions that align with strategic goals.
• Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success.
• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

Skill Level Requirements

• Project management from concept to completion – Intermediate
• Multitasking and organizational skills – Intermediate
• Results-driven and proactive – Intermediate
• Data analysis, reporting, and dashboard creation – Intermediate
• Proficiency in Microsoft Excel, PowerPoint, and Office tools – Intermediate
• Cross-functional collaboration and communication – Intermediate

Other Requirements

• Bachelor’s degree or equivalent experience
• Experience in sales operations, business management, or GTM support
• 3–5 years in sales support, sales analyst, or project management roles
• Preferred: Experience in a tech or matrixed organization
• Preferred: PMP certification or equivalent

The estimated annual pay range for this position is $80,000 - $120,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status