The Sage Intacct Consultant assists clients with implementation, provides technical support, develops reports, and manages projects while ensuring client satisfaction.
Position Overview:
The Sage Intacct Consultant is our client’s resource for all things technical. You will work directly with our clients, setting up all phases of software implementation and servicing support tickets after clients “Go-Live.” Our consultants create, integrate, and implement data and system modules, while training clients in the use of our products. This role is highly technical but also relational, as you will support your clients from discovery to implementation to a long-term “Client for Life” technical support relationship.
Work Location:
This is a fully remote position, with the employee primarily working out of their residential home office.
Role and Responsibilities:
Assist clients by successfully managing and implementing Sage Intacct following the prescribed implementation methodology.
Analyze and document system and business requirements.
Set up system and configure according to client requirements.
Develop test scripts for client’s testing phase.
Train end-users on the Sage Intacct
Make recommendations for new processes and procedures.
Develop reports and dashboards utilizing the Sage Intacct
Set up and configure 3rd party integration tools.
Work closely with the sales team and other support team members to coordinate the completion of project tasks.
Provide regular written reports on project status for use internally and with clients.
Manage projects with ability to keep projects on time and on budget.
Provide technical support to clients as needed.
Provide input and contribute to the development of new processes and procedures for service delivery, including development of templates, documentation of best practices, and contribution to the knowledge base library.
Recognize functional capabilities and limitations for out of the box functionality as well as custom code and ISV solutions.
Participate in multiple engagements simultaneously while ensuring deadlines and quality expectations are being met.
Manage complex projects from beginning to end.
Research and/or escalate complex software issues to identify improvements and opportunities.
Work with developers and other team members to define client enhancement needs.
Other duties as needed/assigned.
Position Requirements
1+ years’ experience with ERP software consulting/implementation, with preference given to experience with Sage Intacct.
High emotional intelligence.
Positive “Can-Do” attitude.
Exceptional written and verbal communication.
Impeccable customer service skills.
Strong organizational skills.
Strong aptitude for ERP software products.
Ability to thrive in the dynamic atmosphere of a technical organization with a rapidly expanding client base.
Accounting background, including the ability to intelligently discuss accounting-related concepts.
Bachelor’s degree in Computer Science, Information Technology, Business Technology, Accounting, or a related field of study.
Experience with standard office software, including Office 365, OneNote, GoToMeeting
Familiarity with ConnectWise ticketing software is a plus.
Top Skills
Connectwise
Gotomeeting
Office 365
Onenote
Sage Intacct
Similar Jobs
Business Intelligence • Consulting
As a Sage Intacct Solution Consultant, you will drive sales growth by leading discovery sessions and product demonstrations, shaping tailored solutions, collaborating with teams, and ensuring seamless implementation for clients.
Top Skills:
AIAutomationCrm PlatformsSage IntacctSalesforce
Information Technology
Provide functional support for Sage Intacct and related integrations: triage and own support requests, troubleshoot and resolve issues, document tickets and root causes, follow SLAs, maintain client relationships, and contribute to the team's knowledgebase.
Top Skills:
CRMErp SystemsHcmIsv Integration ProductsKnowledgebase PlatformsSage IntacctTicketing/Request Tracking Systems
Information Technology • Software
Lead Sage Intacct implementations, conducting discovery sessions, configuring modules, supporting testing, delivering training, and managing multiple projects.
Top Skills:
Office 365Sage Intacct
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
