Robotic Field Service Technician

Responsibilities

• Respond to emergency dispatch calls and travel immediately to customer sites for urgent robot repairs and maintenance.
• Diagnose and resolve critical mechanical, electrical, and software issues on industrial robot arms, mobile platforms, conveyors, and auxiliary hardware in the field.
• Perform emergency repairs to restore system operation and minimize customer downtime during critical operational periods.
• Execute rapid troubleshooting of complex electro-mechanical systems under time-sensitive conditions.
• Conduct preventive and corrective maintenance on robotic unload systems during site visits.
• Work closely with the Boston-based support team to diagnose issues remotely before arrival and coordinate repair strategies.
• Use clear written and verbal communication to provide real-time status updates to customers and internal teams during emergency responses.
• Document all field repairs, issue root causes, and resolution steps to improve future response effectiveness.
• Maintain emergency repair inventory and coordinate parts shipment to customer sites as needed.
• Build strong relationships with customers as their trusted emergency response partner.

Skills

• Hands-on experience solving issues with complex electro-mechanical equipment in field service or maintenance roles (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, Industrial Equipment, etc. sectors is acceptable).
• Proven ability to work independently and make quick technical decisions under pressure in emergency situations.
• Comfortable with 75% travel, often on short notice, including overnight trips and potential weekend/evening availability.
• Familiarity with Linux and Windows GUI and CLI for system diagnostics.
• Solid working knowledge of wiring/electronics and ability to use diagnostic tools (Multimeters, O-Scope, etc.).
• General understanding of networking (IP Addresses, DNS Servers, etc.) for troubleshooting connectivity issues.
• Ability to read engineering drawings and other engineering-produced documentation.
• Experience reading debug machine output and logs to diagnose software-related issues.
• Ability to follow step-by-step safety procedures exactly, including Lock-Out-Tag-Out protocols in unfamiliar environments.
• Strong communicator with both technical and non-technical stakeholders, able to explain complex issues clearly under time pressure.
• Customer-focused mindset with the ability to remain calm and professional during high-stress emergency situations.
• Physically capable of lifting and moving up to 50 lbs.
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate-controlled).
• Valid driver's license and clean driving record.
• High School diploma or equivalent.
Preferred Skills:
• 2+ years of field service or emergency maintenance experience.
• Spanish language proficiency is extremely valuable and helps us interact with warehouse associate stakeholders.
• Experience with industrial robotics, automation systems, or warehouse equipment.
• Background in electrical or mechanical troubleshooting.
• Prior customer-facing technical support experience in emergency response roles.
Location & Travel:
• Home-based position (proximity to major airport preferred for rapid deployment).
• 75% travel to customer sites across the United States on short notice.
• Must be available for emergency dispatch, including potential evening/weekend calls.
• Expect frequent overnight trips and extended periods away from home.