Retailer Success Manager

GSTV is dedicated to building an inclusive team and culture that reflects the communities we serve every day. Being part of the GSTV team means that we are always encouraged and challenged to grow personally and professionally. More importantly, we are accountable for our actions towards one another as the foundation for a strong and accepting workplace.

GSTV Values:

●      Growth Focused

●      Social Accountability

●      Tenacious Behavior

●      Valued Actions

Benefits Day One! Medical, Dental, Vision, Paternal Leave, Life Insurance, Accident, Critical Illness, Hospital Indemnity, STD/LTD + Vol Plans., Paid Holidays, 20 PTO days + Sick time, Perks, HSA and FSA and Lifestyle Spending Account (1st of mo after 30 days), 401K Match (90 days).

GSTV offers both hybrid and remote work situations. Candidates located within commutable distance to our New York Office will be tagged to that office and are not currently considered 100% remote.

Summary:

The Retailer Success Manager, reporting to the Sr. Manager, Retailer Success, will be responsible for managing GSTV's convenience and fuel venue partner relationships. Serving as a liaison between GSTV’s Ad Operations, Sales, Network Operations, Creative and Accounting departments, the Retailer Success Manager will be the retailer partner's first point of contact by: onboarding and training, acting as a consultant to assist in the development and scheduling promotional video content, resolving problems, developing and implementing new services, and ensuring overall retailer satisfaction. The Retailer Success Manager will also be responsible for cultivating deeper relationships with existing partners and expanding the scope of services provided by GSTV.

Responsibilities:

Responsibilities include, but are not limited to: 

• Managing all areas of the GSTV retail partner relationship
• Planning and scheduling retail clients' monthly promotional video messaging
• New retailer on-boarding and engagement
• Day-to-day retail client interaction and support
• Network site data management
• Long-term relationship building
• Account growth by proactively finding new ways to build the client's business and expand accounts
• Project management of retail media services including coordinating:
  • Marketing and promotional content design
  • Promotional content scheduling
  • Customer support and case management
  • Client communication
• Other duties as assigned

Requirements: 

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The ideal candidate will have:

• High proficiency with Outlook, Word, Excel and PowerPoint
• Understanding of the digital media and advertising landscape
• Proven experience managing multiple tasks under tight deadlines
• Motivated self-starter with experience developing and implementing new client services
• Demonstrated commitment to teamwork and track record of accountability for results
• Good problem-solving skills and work well independently and as part of a team
• Outstanding communicator
• Cross-functional team player
• Creative thinker
• Strong organizational and project management skills

Additional skills:

• Direct experience in convenience and fuel industry and/or shopper marketing
• Strong track record of cultivating and building partnerships with wide range client/customer types including larger corporate and small independent businesses
• Experience with Salesforce.com or other CRM software a strong plus
• Experience in Confluence and Jira

Education and/or Experience:

Experience: 

• 3 years+ experience in B-to-B account management or client service support

Education: 

• Bachelor's degree or equivalent combination of experience and education

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at GSTV's discretion, or otherwise applicable with local law.