Provide remote support for online retail orders: respond to inquiries, assist with shipment tracking, process refunds/exchanges/cancellations, and inform customers about promotions and product availability.
The Retail Customer Service Representative will handle customer interactions related to online retail orders. This role is remote, and you will provide support and solutions for customers purchasing online.
Description:
- Respond to customer inquiries about orders, products, and returns.
- Assist customers with tracking their shipments and delivery.
- Process refunds, exchanges, and cancellations.
- Provide information on promotions and product availability.
Qualifications:
- High school diploma or equivalent.
- 1+ years of retail or customer service experience.
- Excellent communication skills (verbal and written).
- Familiarity with e-commerce platforms and order management systems.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Remote working flexibility.
Top Skills
E-Commerce Platforms
Order Management Systems
Similar Jobs
AdTech • Agency • Digital Media • Marketing Tech • Sales • Analytics • SEO
The Senior Strategic Campaign Manager will oversee digital marketing campaigns, manage client communications, and ensure delivery of advertising solutions while analyzing performance metrics.
Top Skills:
MetaThe Trade DeskTiktok
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Integration Solution Architect collaborates with Integration Partners to create solutions, troubleshoot CrowdStrike products, and support strategic growth initiatives in cybersecurity.
Top Skills:
BashC++GoJavaPowershellPythonVbscript
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Corporate Development Senior Associate supports M&A transactions, manages deal lifecycles, coordinates cross-functional teams, and improves project management processes.
Top Skills:
AsanaSmartsheet
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
