Research Consultant (PST timezone)

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 

Empower your impact at Cision. Be seen, be understood, be you. 

The Professional Services team’s mission is to drive adoption, expansion and retention of the Brandwatch suite of products, by delivering actionable insights, intelligent solutions and remarkable service. As a member of the Strategy & Insights team within Professional Services, you will lead the delivery of bespoke research projects designed to help our clientsunderstand their brands, consumers and industries and take action with this knowledge.

In this role, you will manage a portfolio of Strategy & Insights accounts, serving as their strategic consultant and identifying ways to digital consumer intelligence to provide business insights.

Essential Duties and Responsibilities
• Own a portfolio of accounts, managing the development, execution and delivery of custom research projects and serving as a strategic advisor within the Consumer Intelligence and Social Media space.
• Effectively manage project teams of analysts and/or freelancers, collaborating closely on deliverables and client relationships, and overseeing projects.
• Oversee client communication and ensure project delivery is on time and on target.
• Undertake complex data analysis to provide insights answering client business questions.
• Review client deliverables created by analysts and/or freelancers for substance, accuracy, spelling/grammar and provide constructive feedback.
• Own the commercial scoping with our clients, to ensure quality of pricing, discovery, and delivery.
• Represent the team in client-facing meetings and present to internal and external audiences.
• Help develop new methodologies, delivery mechanisms, visualizations, external data integrations, and tools to deliver premier research capabilities.
• Gain an understanding of the full range of Brandwatch products.
• Stay up to date on industry trends and broader research trends.
• Support the upskilling and development of team members.
• Travel might be required by some clients, but it’s not the norm.

Minimum Required Qualifications
• 5+ years of commercial research experience, preferably with exposure to consumer insights and  social media research.
• Ability to create compelling narratives and innovative data visualizations in report deliverables.
• Willingness and capacity to coach more junior team members.
• Superb business writing, communication, and presentation skills.
• Excellent organizational and project management skills.
• Technical aptitude for learning new software and conducting both quantitative and qualitative analyses.
• Strong level of competency in Excel (including formulas, pivot tables & charting), Word and PowerPoint.
• Experience with Brandwatch Consumer Research tool or a similar social listening tool is a plus, but not a prerequisite.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.