Research Associate

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:
The Research Associate is part of Forrester’s Consumer & Digital Services research organization and works with a team of analysts to equip CX, B2C, and Digital leaders and business professionals in evolving their initiatives and strategy through primary research, technology and business analysis, actionable reports, and client advisory. Clients work with Forrester to inform and accelerate their strategic decisions, understand software market trends, and compare their strategy with industry best practices.

The Research Associate plays a key role supporting the team’s analysts to produce high-quality reports, presentations, and client advisory materials. The successful candidate will report to a research operations manager and will support four analysts.

Job Description:

• Manage research projects by working with assigned analysts, formulating a project plan, establishing a check-in process, coordinating research, and managing schedule.
• Assist analysts with primary and secondary research for published reports, including qualitative interviews, online surveys, quantitative analysis, and internal and third-party data.
• Support analyst presentations with well-formatted charts, appropriate callouts, meaningful titles, and a slide sequence that tells a story.
• Maintain the report production schedule, from inception through publication.
• Conduct quantitative work with Forrester’s datasets.
• Assist in collecting and analyzing team performance metrics through data dashboards.
• Coordinate the use of social media platforms (e.g., blogs, Twitter, and online community) in the research and publishing process.
• Provide exceptional client engagement support for analysts during client guidance sessions, helping to prepare for sessions and capturing notes and action items.

Job Requirements:

• A BA/BS degree with a strong academic record. All undergraduate majors are welcome to apply; any quantitative or statistics interest is a major plus.
• One to two years of varied undergraduate or postgraduate work experience.
• A working knowledge of word processing and spreadsheet software.
• Excellent project management and organizational skills.
• Interest in consumer marketing or industry specific knowledge of retail, financial services, or healthcare is a plus.
• The ability to write precisely, logically, and professionally.
• Attention to detail and the ability to build reusable resources such as survey questions and formatted data outputs.
• Willingness to actively engage intellectually with colleagues, including more senior colleagues such as analysts.
• Enthusiasm to learn about technology and its impact on business and society.
• The ability to multitask and work independently with a team under tight deadlines.

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FLSA Status: 

Exempt

Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected]. 

Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.

Benefits at a Glance

Benefits at a Glance - Cambridge