The Renewals Representative II manages customer renewal processes, collaborates with internal teams, generates quotes, and maintains relationships to ensure timely renewals.
Your role at Dynatrace
What will help you succeed
Desired Skills/Competencies:
Why you will love being a Dynatracer
- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements.
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals.
- Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans.
- Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts.
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
- Provide information for internal management reporting.
- Meet all contractual and reporting deadlines.
- Perform additional duties as required.
What will help you succeed
- Experience working with software renewals.
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment.
- Proven ability to manage high volumes of renewals at any given time.
- Self-starter, highly motivated, and committed to getting results.
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
- Excellent verbal and written communication skills.
- Proven track record of flexibility in a team setting.
- Excellent word processing and spreadsheet experience in MS Word and Excel.
Desired Skills/Competencies:
- Mandarin/Cantonese spoken and written advantageous.
- Knowledge of Dynatrace software products.
- Knowledge of licensing and product pricing.
- Basic Sales skills.
- Good numeracy skills.
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Top Skills
Excel
Ms Word
Dynatrace Boston, Massachusetts, USA Office
Dynatrace Global Headquarters Office
Our Boston office is located in the heart of downtown in Atlantic Wharf—just steps from the waterfront, public transit, and some of the city's top dining spots. Thoughtfully designed for collaboration, our space boasts vibrant work areas, modern amenities, and breathtaking harbor views.
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