Renewals Manager

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

As the Renewals Manager, you will collaborate closely with our Scale Customer Experience team to drive and lead the renewal process, and preserve and improve customer contracts and relationships.

This fully remote role reports to the Director of Customer Experience and is open to candidates located anywhere in the continental US.

• Effectively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments.

• Maintain and report an accurate rolling 180-day forecast of renewals.

• Negotiate and execute renewal contracts (in partnership with legal) that align with customer goals.

• Discover and identify up-sell/cross-sell opportunities upon contract renewal to maximize customer growth.

• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate.

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product.

• Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with Jasper.

• 2+ years of quota-carrying experience (e.g., Renewals, Sales, Account Management), preferably in a SaaS organization.

• Ability to uncover issues, remove roadblocks, and champion our clients.

• Data focus to support forecasting and reporting.

• Ability to help identify and implement best-practice processes and procedures around renewals.

• Understanding revenue recognition policies and negotiating License and SaaS agreements with a mindset of achieving mutually positive outcomes.

• Capable of managing a large book of business of varying sizes.

• Shown discovery, negotiation, and closing skills.

• Experience handling a pipeline and closing large contracts.

• Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence.

• Approaches work with empathy and a creative, problem-solving mentality.

• Self-motivated, proactive, energetic teammate.

• Takes an active interest in increasing customer happiness and deepening customer relationships.

• Outstanding time and process management skills, ensuring nothing slips through the cracks.

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE range for this role is $123,000 - $145,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up

• $1,500 annual learning and development stipend

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.