Renewals Manager

Who we are

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.  

FourKites provides competitive compensation with stock options, outstanding benefits and a supportive culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

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About the role: 

FourKites is looking for an ambitious and experienced Renewals Manager to join our team! You will be responsible for driving contract renewals and revenue retention across our customer portfolio, managing a book of business. As the owner of the renewal process, you will build strong relationships with key stakeholders, navigate complex negotiations, and ensure customers recognize the ongoing value of their FourKites investment. You will work closely with our Customer Success and Sales teams to identify renewal risks early, develop mitigation strategies, and maximize contract value at renewal.

Responsibilities:

• Own the end-to-end renewal process for assigned customer portfolio, ensuring high renewal rates and revenue retention
• Develop and execute strategic renewal plans 150-120 days in advance of contract expiration
• Build and maintain strong relationships with key decision-makers, procurement teams, and budget holders within customer organizations
• Collaborate with Customer Success Managers to assess customer health scores and proactively address renewal risks
• Partner with Account Executives to identify and close upsell/cross-sell opportunities during renewal cycles
• Lead renewal negotiations including contract terms, pricing, multi-year agreements, and expansion opportunities to maximize deal value
• Maintain accurate forecasting in Salesforce with weekly pipeline reviews and commit/upside/risk categorization
• Manage contract logistics including order form creation in CPQ, procurement processes, legal reviews, and purchase order requirements
• Escalate at-risk renewals and coordinate cross-functional war rooms to develop retention strategies

Qualifications:

• 2-4 years of experience in renewals, account management, or quota-carrying sales roles
• Proven track record of achieving high renewal rates and revenue retention targets
• Experience managing enterprise accounts
• Strong negotiation skills with demonstrated ability to navigate multi-stakeholder decision-making processes
• Proficiency with CRM systems (Salesforce preferred), contract management tools, and revenue forecasting
• Supply Chain, Logistics, or Transportation industry experience preferred
• Excellent communication skills with ability to present to C-level executives and procurement teams

About the team: 

Our Renewals team is a critical component of our Customer Success Operations organization, working at the intersection of Customer Success, Sales, and Finance. With their strategic approach to customer retention and growth, they ensure our customers continue to realize maximum value from their FourKites investment while driving predictable revenue growth. From managing complex enterprise negotiations to developing innovative renewal strategies, our Renewals Managers are essential to FourKites' continued success and customer satisfaction.

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites' Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower™ powered by the world's largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer