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About the role
We are looking for a Partner Renewal Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Partner Success and sales teams to maintain and grow our account base. The Renewal Manager will proactively lead the management of a large portfolio enterprise client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.
About your Skills
Negotiation and Relationship Management: The ability to negotiate complex deals while maintaining strong relationships with large enterprise clients is crucial. This includes directly negotiating terms with client procurement teams and ensuring client satisfaction.
Collaboration and Teamwork: Strong collaboration skills are needed to work effectively with Customer Success Managers, Account Executives, and other teams like Finance and Legal. The role requires strategizing with these teams to ensure successful renewals and upsells.
Time Management and Attention to Detail: The ability to manage time effectively and pay close attention to detail is essential, especially when handling a portfolio of 70+ large enterprise client renewals and preparing accurate proposals and contracts.
Adaptability and Process Improvement: The role requires the ability to adapt quickly in a fast-paced, start-up environment, with an interest in building sustainable processes. This skill is important for ensuring the renewal process is efficient and scalable.
What you'll be doing:
Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections
Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
Strategize with the Partner Success Managers and Account Executives on different renewal scenarios for each client and directly negotiate all terms with client procurement teams
Prepare proposals, including renewal rate calculations, and contract preparation
Work closely with Finance and Legal teams to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
Respond to questions from Partner Success Managers, Account Executives and UB leadership on any aspect of the renewal
What you’ll have:
Fluent business level Japanese and English
3-4 years of B2B SaaS renewals experience working with large, enterprise-level accounts
Ability to negotiate terms for complex deals while maintaining great client relationships
Superior time management skills; excellent attention to detail
Solid experience managing clients with Salesforce.com
Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
#LI-TP1
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
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