Renewal Specialist (Contract)

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. 

NoRedInk is seeking a highly organized, detail-oriented Renewal Specialist contractor to support our Low-Touch customer segment. This contract role focuses on executing the renewal workflow, including generating order forms, updating license levels, coordinating with school and district administrators, collecting purchase orders, and maintaining renewal stages in Salesforce.

You’ll work closely with our Scale Customer Success and RevOps teams to ensure timely renewals and uninterrupted access to NoRedInk, delivering a consistent and efficient experience for our customers.

About the role:

• Renewal Processing & Administration
• Review upcoming renewals in Salesforce; confirm contacts, license counts, and contract dates
• Follow a structured outreach cadence to drive timely renewals
• Monitor renewal automations and customer engagement
• Identify additional renewal contacts as needed
• Provide customers with product and renewal information
• Collect signed Order Forms and Purchase Orders
• Upload documentation and maintain accurate Opportunity records in Salesforce

• Communication & Coordination
• Respond to customer questions on renewals, Order Forms, POs, and timelines
• Partner daily with Scale CS on non-standard requests (pricing, legal, configuration)
• Meet weekly with the Director to review progress, risks, and escalations

• Quality & Compliance
• Ensure accuracy of pricing, contract terms, and license levels
• Meet turnaround expectations for quotes and inquiries
• Maintain clean, organized records for full renewal visibility

About You:

• Strong organizational skills and attention to detail. Comfortable managing a high-volume, repeatable workflow.
• Experience working in Salesforce or a similar CRM.
• Ability to follow documented processes with consistency and accuracy.
• Excellent written communication skills for clear, professional customer emails.
• Proactive approach to managing deadlines and follow-up expectations.
• Comfortable working independently in a remote environment.
• Preferred but not required:
• Experience in K–12 education, edtech, SaaS renewals, or procurement workflows.
• Background in Customer Success operations, billing, sales support, or administrative contracting roles.

Scope of Work:

This is a project-based contractor engagement at a pay rate of $28/hour, and the contractor will be subject to a standard background check due to the sensitive nature of the data. U.S. Applicants Only.

The volume of work will vary based on renewal activity and business demand, particularly aligned to the K–12 purchasing cycle. 

• Peak renewal periods (typically May–September):
• Renewal volume may increase during these months, resulting in a higher number of requested tasks or projects.
• Lower renewal periods (typically Q1 and Q4):
• Renewal activity is generally lighter, and the number of requested tasks may decrease or pause.

There is no guaranteed minimum number of hours and no exclusivity requirement. The engagement does not have a fixed end date and may continue, be modified, or conclude by mutual agreement, based on business needs, and upon satisfactory completion of contracted work.

Timely communication and availability to meet agreed delivery timelines during peak renewal periods are important to the success of this engagement.

About NoRedInk:

NoRedInk helps students in over 60% of U.S. school districts become stronger writers. Our adaptive, engaging curriculum personalizes learning, supports students through the writing process, and builds skills through targeted practice. With over 10 billion exercises completed, our mission is to help every student harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion are essential to our success. We are committed to recruiting, developing, and retaining talented teammates from diverse backgrounds and to providing an inclusive, respectful workplace with equal employment opportunities for all applicants and employees, in accordance with applicable law.