Renewal Manager

Key Responsibilities:

• Renewal Ownership: Manage the renewal lifecycle for AppZen’s customer contracts, ensuring timely and accurate completion.
• Customer Communication: Act as the primary point of contact for customers during the renewal process, providing clear and professional communication.
• Quoting and Documentation: Generate and deliver renewal quotes and order forms accurately and in a timely manner.
• Contract Management: Facilitate the review, negotiation, and execution of renewal contracts, ensuring alignment with customer and company requirements.
• CRM Management: Accurately update and maintain renewal records in Salesforce, ensuring all information is current and complete.
• Collaboration: Work closely with Customer Success, Sales, and Finance teams to ensure alignment and smooth execution of renewals.
• Retention Metrics: Contribute to usage, value, and retention and churn metrics by managing renewals efficiently and identifying opportunities for improvement.
• Process Optimization: Continuously identify and implement improvements to the renewal process to enhance efficiency and customer satisfaction.

Required Experience & Qualifications:

• 3+ years of experience in contract management, renewals, or customer-facing roles within a B2B SaaS organization.
• Proficiency in Salesforce or similar CRM systems; ability to manage and update customer records accurately.
• Strong organizational skills with the ability to manage multiple renewals simultaneously and meet deadlines across 150-200+ renewals per year.
• Excellent verbal and written communication skills; ability to convey complex information clearly and professionally.
• Detail-oriented mindset—the fine print, MSA, contract terms, customer history—with a commitment to accuracy and quality in documentation and communication.
• Proven ability to build and maintain strong customer relationships.
• Familiarity with FinTech is a plus.
• Bachelor’s degree in business, finance, or a related field preferred but not required.
• Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight. 

Why Join AppZen?

• Opportunity to work at the cutting edge of AI-driven finance technology.
• Collaborative and inclusive company culture.
• Professional growth opportunities in a rapidly growing industry on new team.
• Competitive compensation and benefits package.

Benefits*

• Competitive salary package and bonus or variable incentive pay. 
• Comprehensive medical, dental, vision and life insurance benefits.
• Paid parental leave for eligible employees.
• Lots of office perks like snacks, happy hours, company events.
• * These benefits are only applicable to full time employees.