The Renewal Desk Data Analyst will manage order management processes, data validation, and generate reports while collaborating with various internal teams using Salesforce and Excel.
Your role at Dynatrace
Dynatrace is seeking a Renewal Desk Data Analyst to join our internal operations team. This is a non-customer-facing role focused on supporting complex processes related to Order Management , ARR protection , and data validation . You will collaborate with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives to retrieve, organize, and analyze renewal data, then generate system-derived proposals using Salesforce and Excel .
Location : Detroit. This role requires in-office presence 2-3 times per week.
Role Overview
What will help you succeed
Minimum Requirements
Preferred Requirements
Desired Qualifications
Why you will love being a Dynatracer
Dynatrace is seeking a Renewal Desk Data Analyst to join our internal operations team. This is a non-customer-facing role focused on supporting complex processes related to Order Management , ARR protection , and data validation . You will collaborate with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives to retrieve, organize, and analyze renewal data, then generate system-derived proposals using Salesforce and Excel .
Location : Detroit. This role requires in-office presence 2-3 times per week.
Role Overview
- Internal, non-customer-facing position with a strong emphasis on Excel and Salesforce.
- Manage prioritized requests from a shared queue.
- Collect, clean, and convert data into new formats and validate with Excel tools.
- Ensure accuracy and completeness of renewal information for system entry.
- Troubleshoot issues in Salesforce and collaborate with multiple internal stakeholders.
- Clearly explain Excel tools and logic to non-technical audiences.
What will help you succeed
Minimum Requirements
- Basic to intermediate Excel skills (formulas, calculations, and data organization)
- Basic familiarity with CRM systems (Salesforce experience preferred)
- Solid computer proficiency, including navigating tools like SharePoint
- Strong math skills, especially in pricing and renewal calculations
- Clear communication and strong collaboration with cross-functional teams
- Demonstrated resourcefulness and ability to find information independently
Preferred Requirements
- Background in computer science, finance, mathematics, or other analytical disciplines
- Ability to identify and implement process improvements
- Capable of increasing autonomy and ownership over time
- Professional experience prioritized over formal college degrees
Desired Qualifications
- Excellent organizational skills and strong attention to detail
- Ability to manage multiple priorities in a high-stakes, fast-paced environment
- Strong written and verbal communication abilities
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
- Creative, solution-focused mindset with a willingness to learn new tools and processes
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Top Skills
Excel
Salesforce
Sharepoint
Dynatrace Boston, Massachusetts, USA Office
Dynatrace Global Headquarters Office
Our Boston office is located in the heart of downtown in Atlantic Wharf—just steps from the waterfront, public transit, and some of the city's top dining spots. Thoughtfully designed for collaboration, our space boasts vibrant work areas, modern amenities, and breathtaking harbor views.
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