Providing Tier 2 support for technical issues in the Omny data environment, resolving tickets, documenting bugs, and collaborating with DevOps.
Description: Provides "Tier 2" support for users encountering bugs or performance issues within the Omny data environment.
Responsibilities:
Resolve complex technical tickets related to data access, API integrations, and platform downtime.
Document system bugs and work closely with DevOps to deploy fixes.
Create technical documentation and troubleshooting guides for the internal knowledge base.
Monitor system health and proactively alert customers to potential service interruptions.
Top Skills
APIs
Data Environment
DevOps
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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