Remote Support Engineer

Remote Support Engineer (Remote Based)

Deliver fast, expert remote support by resolving technical issues, prioritizing customer needs, and collaborating across teams to keep critical systems running smoothly and customers satisfied.

Your role:

• Provides advanced first-line remote technical support to customers by resolving issues within one or two low complexity modalities, applying specialized knowledge and troubleshooting expertise to deliver effective and timely solutions.
• Receives, documents, and prioritizes customer service requests from various communication channels, ensuring all relevant information is captured in the service management system to facilitate efficient problem resolution and case management.
• Documents all service activities thoroughly, including detailed diagnostics, troubleshooting procedures, resolutions, and case statuses, ensuring comprehensive and accurate records that support effective follow-up and analysis.

You're the right fit if:

• High School Diploma, Vocational Education/ Bachelor's Degree in Engineering, Medical, Science related field or equivalent.
• Minimum 2 years of experience in applications
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an remote role

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in MA is 41-74/hr

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-Field

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.