Respond to customer emails, resolve issues, process requests, and document interactions in a ticketing system. Work independently to meet response time and quality goals and collaborate with teams on complex cases.
A Remote Email Support Specialist answers customer service emails, resolves issues, and provides written support quickly and professionally.
Job Description
You’ll monitor and reply to customer emails, provide accurate answers, process requests, and document interactions in a ticketing system. You’ll work independently to meet response time and quality goals and collaborate with teams to resolve complex issues.
Qualifications
- High school diploma or equivalent
- Excellent written communication
- Customer support experience preferred
- Comfortable learning support software (Zendesk, Freshdesk, Help Scout)
- Ability to work unsupervised in a remote environment
Benefits
- Fully remote
- Competitive PTO + paid holidays
- Health/dental/vision options
- Flexible scheduling
Top Skills
Zendesk,Freshdesk,Help Scout
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
