This role provides L2-L3 support for Azure Virtual Desktop users, troubleshooting issues and ensuring smooth operation in an enterprise environment.
We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required.
What You’ll Do- Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support Nerdio-managed AVD environments, including:
- Dynamic host pools
- Golden image updates (following runbooks)
- Software distribution to AVD hosts
- Support user access and devices via:
- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Intune
- Provide operational support for:
- PrinterLogic
- Mimecast
- Zscaler
- Perform daily checks, follow change processes, and escalate issues when required
This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.
Requirements
- Experience in Service Desk, IT Support, or Endpoint Support
- Hands-on experience supporting Azure Virtual Desktop (AVD)
- Experience working with Nerdio (mandatory)
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English
Benefits
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
Similar Jobs
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
The Procurement Intern supports vendor relationships and purchasing activities, managing contracts, processing purchase requests, maintaining records, and assisting in source activities within procurement operations.
Top Skills:
MS Office
Big Data • Fintech • Mobile • Payments • Financial Services
Support Affirm's revenue growth by partnering with cross-functional leaders, building financial models, analyzing performance metrics, and delivering analytics for executives.
Top Skills:
CursorExcelPythonSigmaSQL
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
As a Customer Care Advocate, you will assist customers with inquiries regarding insurance and benefits, providing exceptional service through effective communication and problem-solving skills.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
