Designs, configures, and implements Remedy ITSM and associated modules, coordinates ITSM business processes, develops Crystal Reports BI, drives project goals, customer satisfaction, profitability, and travels to client sites.
The prime candidate to fill RightStar’s Sr. Remedy Systems Consultant position is self-motivated, highly responsible, possesses above average communication skills, and has, at a minimum, the education, certifications, and experience listed below. The Sr. Remedy Systems Consultant designs, configures, and implements Remedy ITSM and associated modules at client sites. This includes achieving key project goals, customer satisfaction, and set profitability objectives. Salary and benefits are commensurate with experience.
Minimum requirements include:
Remedy ITSM certification or equivalent preferred
Bachelor’s Degree or higher in Engineering, Technology or related field
Minimum 3 years experience coordinating and/supporting ITSM business processes
Minimum 5-10 years of Remedy ITSM implementation / Consulting experience
Minimum 3 years experience with business intelligence software such as Crystal Reports
ITIL Foundation v3 certified
Travel to customer sites
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
