Relationship Manager

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Brown Brothers Harriman is currently recruiting a Relationship Manager to join our Relationship Excellence team in our Boston office. If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Some of your key responsibilities include:

Relationship Excellence (RE)

• Ensure the delivery of relationship excellence to a designated client base.
• Develop effective and strategic relationships with the most senior levels of client organizations to ensure satisfaction with current BBH products and services while maximizing profitability and increasing product breadth.
• Monitor operational issues and follow through on effective problem resolution through deep collaboration across the BBH organization.

Business Development

• Responsible for increasing relationship penetration by selling existing and new products across the client portfolio.
• Adopt and embed BBH’s relationship management philosophy to drive insight-led selling.
• Deliver new revenue objectives from existing clients based on strong commercial insights on trends in the industry, regulatory changes and client investment strategy.
• Translate & customize key market, strategy and regulation messaging for the client, to generate insights and opportunities to demonstrate BBH value
• Integrate product, market and client insights to drive competitive differentiation.
• Lead and/or contribute pro-actively to deal teams to ensure effective integration of client insights into client plans and relevant marketing materials
• Maintain visibility in industry and market – strengthen BBH brand by expanding personal and BBH network

Risk Management

• Ensure the achievement of bi-directional trust with our clients.
• Collaborate with our risk & compliance functions to ensure regulatory and Firm requirements are fulfilled.

Requirements:

• 7+ years of related experience

• Strong understanding and network within ETF fund servicing market is a plus. 
• Excellent client-facing skills and presentation skills
• Consultative, strategic relationship management & sales experience, approach and methodology
• Knowledge of the regulatory environment and other external market forces impacting the asset management and financial institution industries
• Promotion of desired culture and associated best practices
• Ability to successfully operate within a team
• Experience and evidence of executing an Insight-Led Sales Strategy
• Experience of deploying technology to support sales activity (including CRM and knowledge management tools)

Knowledge and Skills:

• Communication skills with demonstrated presentation skills and excellent writing ability (writing sample required)
• Proven negotiation skills
• Professional business acumen; Ability to interact in a professional manner at all levels, both internally and externally to BBH
• Detail oriented with proven ability to see open issues to resolution

Other requirements:     

• Travel is required

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.