Relationship Management, VP

Who we are looking for

The position of Relationship Manager within the North American Asset Owner Segment, is responsible for a number of State Street Exclusive Asset Owner clients based in the United States. The role presents an opportunity to engage with senior executives both internally and with industry leading asset owners to help shape and drive State Street’s strategy in servicing our key longstanding relationships.

This role can be based in Sacramento or Boston.

As part of the remit, the Relationship Manager will cultivate a solid understanding of the client’s business and the services provided by State Street, with the objective of optimizing client satisfaction, ensuring that the client experiences a best of breed service at State Street while identifying and driving new business opportunities to close.

The RM both leads and collaborates with their Sales and/or Senior Relationship Manager counterpart in commercial negotiations, and will ensure compliance with contract terms. The RM will also assist in analyzing and managing the client P&L, and will oversee relationship financials.

Expected leadership behaviors include an ability to contribute to team excellence, excellent collaboration and communication skills, and willingness to drive strategy and engage with the client across its global locations.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

• Will be responsible for managing a grouping of client relationships commensurate with a Vice President title.

• Strengthen and deepen relationships with our clients. Deliver constant monitoring of the client’s perception of the quality of our services (NPS score), partner with business leads to maintain strong focus on client service and requirements.

• Manages assigned client(s) to development of new business and/ or products while retaining existing revenue streams.

• Responsible for achievement of organic, incremental growth, new business committed revenue, and overall target revenue goals with assigned client(s).

• Prepares account plans and the delivery of business overviews to internal stakeholders for assigned client(s) to include but not limited to pipeline, trending, and year over year analysis.

• Maintains all relevant data for their assigned accounts in SF360 CRM including but not limited to account information, contacts, opportunities, meetings, current providers insights, and campaigns.

• Supports the deployment of marketing strategies that promote the full range of Company products/services through close collaboration with the various business partners. Introduces new products and service solutions to clients wherever possible.

• Drives cohesive coordination of State Street Services to the client between client delivery, product groups, regional teams, sales staff and the client to deliver our solutions to the client.

• Serves as an escalation point for critical service issues or roadblocks. Shepherds issues through to resolution.

• Prepares and executes client presentations, client meetings, product collaboration, RFPs and sales execution. 

• Maintains client sentiment tracker on covered clients and supported clients where needed.

• Manages the finalization of Due Diligence Questionnaires for supported clients when received.

• Ensures client onboarding for new assets and/or risk management activities are conducted with a high degree of client satisfaction.

What we value

These skills will help you succeed in this role

• Excellent verbal and written communication skills

• Ability to effectively facilitate meetings, with all levels within the client organization – from Executive Leadership to Operational points of contact.

• Ability to gain an understanding of client business, challenges and strategic direction and subsequently articulate value proposition for new products and solutions.

• Proven ability to earn client trust and develop relationships (internal and external)

Education & Preferred Qualifications

• Bachelor degree or the equivalent.

• 15+ years of total work experience preferred with 3-5 years of Financial Services experience in Relationship Management/ Sales or Client Service.

• Knowledge of Financials services industry