Relationship Management Sr. Associate

Job Description
The Relationship Management Sr. Associate plays a critical role in bridging marketing strategy and execution within the Card Marketing Activation and Transformation (CMAT) organization. As part of the Activation team, you will serve as the day-to-day relationship owner for a defined area of marketing strategy, ensuring seamless alignment between strategic priorities and execution readiness.
We are looking for self-starters who thrive in changing environments, are comfortable with periods of intensity and calm, bring curiosity, creativity, and rigor to how we partner with our stakeholders, and are motivated to proactively identify ways to improve how we operate. You will work closely with both strategy marketing partners (external to the CMAT team) and internal execution and transformation partners, driving transparency, surfacing risks, and enabling smoother campaign activation.
Job responsibilities

• Serve as day-to-day point of contact for a specific marketing team (e.g. customer marketing, brand, cobrand, acquisition), ensuring alignment across strategy, CMAT (Card Marketing Activation and Transformation), and downstream partners
• Build strong relationships with strategy marketing stakeholders while collaborating closely with internal execution and transformation teams
• Partner with data and analytics teams to establish partnership health dashboards and metrics, providing clear narrative insights and recommendations
• Identify bottlenecks and risks that impact campaign activation and work across teams to develop solutions and communicate impacts
• Contribute to cross-area initiatives (e.g. automation tools, new processes, reporting improvements) that strengthen execution across the organization
• Proactively identify and recommend process improvements that enhance effectiveness across marketing execution
• Stay current on new capabilities, tools, and processes, helping educate partners on their implications for campaign planning and execution
• Communicate effectively with senior leaders, distilling complex issues into clear, concise updates and recommendations
• Learn and support across other business units as needed, developing a broad understanding of how marketing strategy partnerships operate and flexing into adjacent workstreams with priority shifts

Required qualifications, capabilities, and skills

• Bachelor's degree required
• 5+ years of business experience, minimum 2 years of relationship management
• Thrives in ambiguity and able to create structure and process from blank space
• Excellent communication skills with strong interpersonal skills in both verbal and written communication
• Experience in marketing operations, marketing strategy, project/program management, or consulting
• Strong organizational and problem-solving skills with the ability to manage multiple projects simultaneously
• Demonstrated ability to communicate effectively with senior stakeholders in both written and verbal formats
• Comfort working in fast-paced environment with flexibility to navigate ebbs and flows of workload
• Proven self-starter with the ability to operate independently, adapt to ambiguity, and ramp up quickly
• Creative and proactive mindset for identifying process improvements and driving adoption

Preferred qualifications, capabilities and skills

• Strong collaboration skills with the ability to influence across teams without direct authority
• High degree of self-awareness, resilience, and a proactive, solution-oriented approach
• Experience creating and presenting in PowerPoint and Tableau
• Strong attention to detail with the ability to manage multiple priority initiatives concurrently

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.