Regional Operation Manager (East Coast)

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

To promote, monitor, review and enhance the operation, compliance & services position at Branches under purview in reference to internal and external guidelines and policies.

Job Responsibilities

To promote, monitor, review and enhance the operation, compliance & services position at Branches under purview in reference to internal and external guidelines and policies.

A. Financial

• Prevent losses from regulatory or internal policy lapses.

B. Process

• AML/CFT Compliance: Monitor, investigate, and advise on anti-money laundering and counter-terrorism financing.

• FEA Compliance: Ensure adherence to Foreign Exchange Administration rules.

• Regulatory Compliance: Oversee compliance with PDPA, FATCA, CRS, etc.

• Operational Policies: Ensure branches follow SOPs and internal policies.

• Branch Visits & Audits: Conduct reviews, prepare reports, and respond to audit queries.

• Approvals: Authorize branch requests within delegated limits.

C. Internal Customer

• Support audit compliance and reporting to management.

D. People

• Train and coach branch staff on compliance and operations.

• Manage branch operational manpower.

E. Branch Service

• Handle customer complaints, monitor service times, and ensure timely resolution.

Job Requirements

• A Bachelor’s degree in Business Management or in any closely related field.

• 5-10 years industry relevant experience.

• Good communication skills.

• Strong leadership and people management skills.

• Excellent problem-solving, decision-making and analytical skills.