Lead and develop multi-location teams of General Managers to optimize daily operations, staffing, onboarding, launches, and performance metrics. Drive talent acquisition, succession planning, upward reporting, and cross-functional rollouts while traveling frequently to ensure consistent customer experience and operational excellence across the territory.
What We Offer
- Medical/Dental/Vision Insurance
- 401(k) Retirement Savings Plan
- HSA or FSA eligibility
- Long and Short-Term Disability Insurance
- Fitness Reimbursement Program
- 25% employee discount & FAM Membership
- Flexible PTO
- Group Life Insurance
- EAP through AllOne Health (formerly Carebridge)
Compensation
- Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
- This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.
- Base Salary Range: $96,900 - $120,750
Qualifications
- 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
- Leadership and management experience required of multi-location teams
- Demonstrated ability to manage large onboarding programs to train and onboard high performing employees
- Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field
- Adept at analytical work and the ability to motivate others in a deadline-driven environment
- Demonstrated ability to solve complex problems under pressure
- Analytical and critical thinking ability
- Strong communication and organization skills
- Able to balance attention to detail with swift execution
- Must be willing to travel at least 90% of the time
Responsibilities
- Support your territory team of local general managers in their daily efforts to ensure that we have the proper direction for managing day-to-day operations
- Coach and develop team members in your sites to continue to improve while preparing them to take on new roles and responsibilities
- Develop a deep bench of talent by focusing on performance management and succession planning
- Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers
- Develop and oversee upward reporting to ensure HQ leadership is connected to the field
- Serve as the liaison between department rollout, local territory execution and other department leadership partners
- Acquire top talent through direct involvement in the interview, hiring, and on-boarding process
- Ensure your sites are operating at appropriate staffing levels and anticipate needs
- Assist in the launch of new sites within your territory
- Regionally-based leader dedicated to their territory
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
#LI-GOPUFF
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
Gopuff Boston, Massachusetts, USA Office
Boston, MA, United States
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