Regional Install Manager

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

• Responsible for the timely and successful installation of KLA products at customer sites.  This primarily includes the scheduling of resources and the management of the overall installation process.
• Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance
• Ensure Installation Performance to plan.  Ensures issues are escalated to the appropriate function group.  Collaborates with HQ and Tech Support on managing Technical Escalations.  Monitors tool health post Installation (Tier2)
• Escalates Install activities to GSS Product Install Manager.  Schedules and attends SAMs.  Communicates status to all parties and upper management
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install, and OOBQ.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Reviews Installation documentation including eQuality checklists, NC’s, Pass downs for accuracy
• Attends meetings, prepares, and presents material that report to management on the state of the business. Presents to GSS HQ Management and local Operations Management

Minimum Qualifications

• BS/MS degree with applicable experience. 
• 3-5 years of work experience in supporting comparable capital equipment for the semiconductor industry is required.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Good interpersonal/communication skills in understanding customer needs.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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