Regional Hospice Quality and Patient Experience Coordinator

Requisition Number: 1058519
Explore opportunities with LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
This position will oversee the states of Tennessee and Illinois. Up to 60% weekly travel required.
As the Hospice Regional QAPI Coordinator, you will be accountable for management and coordination of an integrated Quality Assessment and Performance Improvement program in the assigned region. You will be responsible for the on-going preparation for certification and licensure surveys for LHC Group Hospice locations within the region.
Worked hours may vary with after-work hours and travel. Must be willing to travel 50% - 60%, on a scheduled and emergency basis as needed, to different Hospice locations.
Primary Responsibilities:

• Lead Quality Assessment and Performance Improvement (QAPI) initiatives across assigned Hospice Agencies, focusing on clinical outcomes, internal processes, and family satisfaction
• Ensure regulatory compliance by monitoring state and federal guidelines, preparing agencies for surveys, and coordinating staff education on QAPI and regulatory standards
• Serve as a resource to hospice staff and administrators, supporting efficient operations and quality patient outcomes through data review and corrective action planning
• Conduct on-site compliance surveys and assist with reporting requirements such as action plans, executive summaries, and survey responses
• Support Joint Commission activities and collaborate on developing educational materials and in-service training based on QAPI findings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Bachelor's Degree in a health care related field OR Associate's Degree acceptable for RN candidates only
• Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation
• 5+ years of health care experience
• Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards and state licensing standards
• Computer literacy, especially in Hospice Patient Management Systems, Excel, Word, and PowerPoint
• Demonstrated ability to work flexible hours as required to meet regional needs
• Proven effective presentation and communication skills; ability to present information in a clear and concise manner to large groups of people

Preferred Qualifications:

• Master's degree
• Certification in HealthCare Quality
• Hospice experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.