Regional Employee Experience Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Americas Employee Experience (EEx) team is the face of HR to employees across the region, supporting the full employee lifecycle and partnering with leaders to deliver a consistent, positive experience.

We support employees across four key countries: United States, Canada, Brazil, and Mexico, with dedicated EEx Managers for each region. While Brazil and Mexico are primarily supported by a regional partner based in Brazil, our team regularly collaborates across borders to share best practices and provide coverage when needed.

This role will focus on supporting the Sales business units in the U.S. and Canada, serving as the primary point of contact for employees and managers, while partnering closely with peers across the Americas team.

The Americas EEx team is led by the Senior Director, Regional Employee Experience, who oversees both Compliance and EEx, and is composed of three Senior EEx Managers aligned to major business units. This position reports directly to the Senior EEx Manager supporting Sales, ensuring alignment with MongoDB’s commercial priorities and leadership expectations.

MongoDB is hiring an Employee Experience (EEx) Manager to join our Americas EEx team as a key individual contributor. This role will be aligned to our Sales business units and act as the primary point of contact for escalated employee questions, performance management support, and employee relations matters.

While this role is located on the West Coast to ensure time zone coverage, its remit is business-unit aligned; supporting Sales leaders and employees across the Americas. 

You will partner closely with HRBPs, Recruiting, Total Rewards, HR Operations, and Workplace to ensure a seamless employee experience across the full lifecycle; from onboarding through offboarding. The ideal candidate thrives in a high-growth, fast-changing environment, brings sound judgment to sensitive situations, and has strong knowledge of employment practices within the U.S. and beyond.

We are looking to speak to candidates who are based in Palo Alto or Seattle for our hybrid working model.

Employee & Manager Support

• Serve as the primary HR point of contact for assigned Sales business units
• Act as the main point of contact for West Coast employees and managers, providing support and coverage aligned to local time zones
• Support onboarding, transfers, promotions, and offboarding processes to ensure a smooth employee experience
• Respond to and resolve escalated employee questions and concerns with empathy and urgency

Performance & Development

• Partner with HRBPs to coach managers on setting expectations, delivering feedback, and addressing performance challenges
• Support delivery of performance calibration processes

Employee Relations

• Investigate employee concerns and complaints, gather facts, and recommend fair, consistent resolutions
• Facilitate difficult conversations and mediate disputes to maintain a respectful and inclusive workplace

Process & Program Partnership

• Collaborate with global EEx and HR Operations to improve HR processes and ensure consistency across Sales
• Contribute to manager enablement programs and communications that build capability and support MongoDB’s Leadership Commitment framework

Compliance & Risk Management

• Maintain up-to-date knowledge of applicable employment laws and HR compliance requirements relevant to the Sales business units
• Ensure policies, documentation, and employee communications meet compliance standards

• Bachelor’s degree in HR, Business, or related field with 5–7 years of HR generalist or employee relations experience
• Strong understanding of U.S. employment law; ability to apply principles in a business-unit context
• Demonstrated ability to coach managers, navigate sensitive employee issues, and balance business needs with fairness
• Exceptional communication and relationship-building skills; able to influence without authority
• Experience supporting Sales organizations and high-growth technology environments strongly preferred
• Ability to handle confidential information with discretion and operate with a high degree of integrity
• Comfortable working independently while collaborating across global teams

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 3263271560