Readiness Services Consultant (Remote, CAN)

About the Role:

As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

What You'll Do:

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement

• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment

• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities

• Execute timely account reviews, follow-up documentation, and service scoping

• Develop and maintain customer success plans with clear next steps

• Contribute to program enhancement initiatives and best practices development

• Support team pipeline growth through strategic account expansion

What You’ll Need:

Successful candidates will have experience in one or more of the following areas:

• 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting 

• Proven track record of managing senior-level relationships in technical environments

• Strong project coordination capabilities with emphasis on customer service

• Excellence in both written and verbal communication

• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail

• Clear competency in managing multiple customer relationships simultaneously

• An understanding of cybersecurity concepts and incident response considerations

Additionally, all candidates must possess the following qualifications:

• Strong business acumen and problem-solving skills

• Track record of implementing program improvements

• Knowledge of security frameworks and compliance requirements

• Previous experience in incident response or security consulting

• Experience with service delivery optimization and process improvement

Bonus Points:

• Experience working with technology such as Jira, SalesForce

• Experience of incident response retainer models

• Fluent in French (oral and written)

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $90,000 - $140,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.