Quant Analytics Senior Associate - Customer Loyalty Analytics

Job Description
Join our Customer Loyalty Analytics team and help shape the future of customer experience through advanced analytics. You'll have the opportunity to drive meaningful change, collaborate with talented colleagues, and develop innovative solutions that improve our customers' journeys. Grow your career in a dynamic environment where your skills and ideas are valued. Be part of a team that leverages cutting-edge technology and data to deliver exceptional results. Experience career mobility and the benefits of joining a forward-thinking organization.
As a Quant Analytics Senior Associate within the Customer Loyalty team, you play a key role in deriving actionable insights from complex data sets to improve customer journeys. You will collaborate with cross-functional teams to deliver strategic analytics projects, ranging from trend analysis to prescriptive solutions. Your work will directly impact business decisions and enhance the customer experience across multiple channels and products. We value inclusive teamwork, business judgment, and a passion for data-driven problem solving. You will help us foster a culture of innovation and continuous improvement.
Our team partners closely with Customer Experience Groups and Strategic Analytics teams to deliver high-impact analysis and recommendations. You will be involved in all phases of the analytics lifecycle, from data lineage documentation to presenting findings. Projects span simple trend analysis to advanced journey analytics, always focused on improving customer outcomes. We encourage ongoing learning and staying current with the latest AI and analytics trends. Your contributions will help shape our approach to customer loyalty and satisfaction.
Job responsibilities

• Leverage analytical applications to clean, transform, and analyze complex data sets
• Support partnerships with Customer Experience Groups to advise on strategies and deliver actionable insights
• Facilitate identification of KPIs, trend analysis, and segmentation to improve business performance
• Prepare and deliver presentations that summarize insights and recommendations
• Stay updated on AI, Machine Learning, and Generative AI trends to enhance analytical capabilities
• Document data lineage and manage the analytics lifecycle from ideation to delivery
• Collaborate with cross-functional teams to drive impactful analytics projects

Required qualifications, capabilities, and skills

• Bachelor's degree in a quantitative field such as Statistics, Mathematics, Data Science, or Economics
• Two years of experience in data analytics, quantitative analysis, or a related field
• Hands-on experience with SQL, Python, Alteryx, Tableau, and Adobe Analytics
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Strong interpersonal skills and ability to work collaboratively across teams
• Ability to document data lineage, scope analyses, and manage analytics lifecycle

Preferred qualifications, capabilities, and skills

• Master's or PhD in a quantitative discipline
• Experience in financial services, consulting, or customer experience analytics
• Familiarity with Competitive Intelligence tools and techniques
• Knowledge of the latest trends in AI, Machine Learning, and Generative AI

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.