Quality Manager

Description

The Site Quality Manager leads all Quality functions at the North Billerica facility, ensuring compliance with AS9100, ISO 9001, customer requirements, and the internal QMS while partnering cross-functionally with Production, Engineering, Planning, Procurement, and Corporate Quality. Reporting to the Site General Manager, this hands-on leader oversees inspection, testing, FAIRs, MRB activity, NCMR/CAR/PAR actions, RMAs, internal audits, and quality metrics — ensuring cable and harness assemblies consistently meet IPC-620, J-STD-001, AS9102, and all contractual and regulatory standards.

The culture is driven by three core pillars: Dream Big, Have Fun, and Get Stuff Done (GSD). We believe how we treat people is as important as how we perform. We create a high-accountability, high-recognition environment where every team member can grow, be heard, and thrive. This role reflects the ACE principles — Accountability, Collaboration, and Empowerment — by building capable teams, driving measurable performance, and ensuring quality ownership lives at every level.

Requirements

• Lead, maintain, and continuously improve the site Quality Management System (QMS) in compliance with AS9100, ISO 9001, and customer requirements.
• Oversee all nonconformance and corrective action processes including MRB, NCMRs, RMAs, SCARs, CAPAs, and root cause investigations to ensure timely resolution and prevention of recurrence.
• Direct all inspection activities (In-Process, Pre-Mold, Final) including AS9102 First Article Inspections, ensuring full compliance with contractual, regulatory, and internal quality standards.
• Review and approve work order packages, quality documentation, Certificates of Conformance, and shipment documentation to ensure 100% accuracy prior to release.
• Oversee all testing processes and ensure compliance to customer documentation.
• Monitor and report internal and external quality metrics, defect trends, returns, and overall performance; drive continuous improvement and Zero Defect initiatives.
• Lead internal audits and support customer, certification, regulatory, and source inspections.
• Manage supplier quality engagement including GIDEP alerts and supplier surveys as required.
• Ensure proper documentation retention and record control for all quality-related activities.
• Partner with site leadership on staffing, performance management, and operational improvement initiatives.
• Train, mentor, and develop Quality team members while promoting a culture of safety, accountability, and quality excellence.
• Serve as the primary quality liaison for customer communications related to quality performance and corrective actions.