Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.
Job Title:
Quality Evaluator with GermanJob Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilities- Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
- Share feedback and insights: Report evaluation results and identify improvement opportunities
- Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
- Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
- Drive continuous improvement: Support quality initiatives, operational improvements, and training needs
- Experience: +1 year in a similar role, ideally in BPO or call center environment
- Languages: Fluent in German and English (at least C1 level) - both verbal and written.
- Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
- Location: Availability to work from our Katowice office
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
English, German (Required)Time Type:
Full time2026-11-03Similar Jobs
Information Technology • Insurance • Software
Support review, rebranding, updating, and restructuring of English and French product documentation. Validate workflows, capture screenshots, apply adult learning principles, update release-driven changes, partner with product teams, and help establish repeatable documentation and version-control processes to improve usability and bilingual consistency.
Top Skills:
Content Management SystemsDocumentation ToolsKnowledge BasesMS OfficeSharepoint
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Lead vision, strategy, and execution for Dropbox's next-generation design system and design technology platform. Build reusable patterns, components, tokens, and governance; partner with product, engineering, research, and brand; raise interaction, accessibility, and implementation quality; create adoption and measurement models; and develop a multidisciplinary team to scale coherent, high-quality multi-product experiences including AI-native capabilities.
Top Skills:
Accessibility InfrastructureAi-Assisted ExperiencesComponent ArchitectureContent SystemsDesign SystemsDesign TechnologyDesign TokensFront-End EngineeringPrototyping Tools
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Lead data curation and validation for production ML: coordinate with ML/product/TPM teams, define data and training specs, oversee pipelines, ensure representative, high-quality behavioral datasets, and translate product goals into actionable data requirements.
Top Skills:
ConfluenceData Visualization ToolsExperiment Tracking FrameworkGitGit ServerJIRAPythonSlackUnix Shell
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
