Software Quality Engineer

Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Who you are:

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo!

About the role:

As a Software QA Engineer at Quavo, you'll play a critical role in ensuring the quality, reliability, and performance of our products throughout the entire development lifecycle. You'll go beyond checking boxes against Acceptance Criteria—thinking like an end-user to creatively uncover issues, catching problems as early as the requirements stage, and driving continuous improvement in how we test and deliver software. Working closely with cross-functional teams across Product, Infrastructure, Onboarding, Services, and Client Experience, you'll be an active voice in Agile ceremonies, help maintain compliance with industry regulations, and contribute to a culture of shared knowledge through Confluence. As you grow in this role, you'll become a subject-matter expert on Quavo's products, using that expertise to support release readiness, resolve customer issues, and help guide our clients with confidence.

This role is not sponsorship eligible. Applicants must be legally authorized to work in the United States without employer visa sponsorship, now or in the future.

Responsibilities include:

• Thoroughly develop and execute test plans that exceed defined Acceptance Criteria. 

• Ensure product quality in all areas; e.g., functionality, reliability, performance, UX. 

• Active participant in sprint ceremonies; e.g., daily standups, refinement, pointing, retrospectives, etc.  

• Be an expert at generating creative ideas to test the product. Think like an end-user. 

• Test throughout the entire development life cycle; e.g., finding bugs in requirements 

• Adhere to quality and industry regulatory requirements. 

• Monitor and Report on project status to help drive release readiness. 

• Constantly improving the quality of the software and how to do so efficiently and effectively. 

• Regularly contribute to Confluence to facilitate collaboration of knowledge.  

• Always strives to meet goals and deadlines; asking early for help when needed. 

• Engages with Quality Assurance, Infrastructure, Onboarding, Services, Product, and Client Experience to drive quality. 

• Investigate customer complaints and product issues. 

• Ensure ongoing compliance with quality and industry regulatory requirements. 

• Become a Subject Matter Expert of Quavo’s products and develop an in-depth knowledge to help partner with and guide our clients.

Required Qualifications:

• Bachelor’s Degree in computer science/related field or equivalent industry experience with a proven exemplary track record.     

• Quality/Testing Certification 

• Strong organizational skills. 

• Technical Aptitude to learn quickly, problem-solve, and self-driven approach. 

• Meticulous attention to detail.  

• Must work well on a team in a fast-paced and deadline-driven environment.  

• Excellent written and verbal communication skills.  Not afraid to ask questions. Communicates with tact.  

• Ability to think outside the box. 

• Thorough and innovative. 

Preferred Qualifications:

• Experience in test automation, scripting, and software development.  

• Experience in the Fintech industry. 

• Experience using Confluence, SharePoint, PEGA, and JIRA