Quality Assurance Manager

About Us:

MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 2,000 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.

About the role

• We are looking for an experienced Quality Assurance Manager to join the team. This position is responsible for overseeing a diverse portfolio of SaaS products. The role includes developing and executing comprehensive testing strategies to ensure the quality, reliability and performance of software solutions. The QA Manager will lead a team of professionals, collaborating with cross functional teams to continuously improve product quality across multiple platforms. The position also involves driving innovation in testing processes, ensuring the highest standards for performance, security and user experience. As the QA manager you will own the creation and refinement of launch processes, enabling frequent feature releases with minimal issues through the use of features switches and strategic planning

What you'll do

• Lead, mentor, and manage a team of QA engineers across multiple product lines 
• Develop, implement, and refine comprehensive QA strategies that align with business goals and product roadmaps 
• Ensure testing strategies and efforts cover all aspects of the software, including front-end, back-end, API, and security testing 
• Drive the adoption of test automation and continuous integration practices, utilizing appropriate tools and technologies to improve testing efficiency and coverage 
• Work closely with Product Managers, Developers, and other stakeholders to understand requirements and provide feedback on product design, features, and usability 
• Ensure prompt identification, tracking, and resolution of defects, working with development teams to prioritize issues and communicate potential risks to stakeholders 
• Evaluate existing testing processes, tools, and methodologies, recommending improvements to enhance overall efficiency and effectiveness 
• Ensure consistency in QA processes and best practices across multiple products, ensuring all products meet the company’s quality standards 
• Assess risks and identify areas of concern early in the development process, ensuring potential issues are proactively addressed to prevent delays or product defects 

What you'll need to be successful

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience)
• 5+ years of experience in QA, with at least 2 years in a leadership role managing a team 
• Proven experience in testing SaaS products, with knowledge of multi-product environments 
• Expertise in test automation, tools, and frameworks (e.g. Playwright, Selenium, TestNG, JUnit, etc.) 
• Detail-oriented with a strong ability to identify, assess, and resolve quality-related issues 

What you can expect from us

We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go. 

WE ARE APPROACHABLE.   

Want to talk to a member of management or leadership, walk up and say hi. 

WE TRUST YOU.  

We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions. 

WE EMBRACE TECHNOLOGY!  

We love it, sell it, support it, use it, and need it. 

WE DRESS COMFORTABLY.  

We need you to work hard, not wear a tie. 

WE ARE KIND. 

Being kind, forgiving, empathetic, and respectful can change your life and everyone around you. 

WE ENJOY OUR TEAM. 

Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here. 

WE VIRTUALIZE EVERYTHING. 

We strive for 100% inclusion of our remote teammates. 

MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.