Quality Assurance Group Manager I

Responsibilities

• Optimizing Engineering Operations
• Contributing to the management of implementation plans, including milestone planning, coordinating Quality Assurance resources, and overseeing sufficient testing planning
• Monitoring Quality Assurance bandwidth, coordinating with Development Department Managers and project teams on timing, and to keeping up with Quality Assurance documentation updates
• Shaping the Quality Assurance Department’s test strategy and direction, and owning and facilitating the efficiency of the team’s technical resources to meet testing and coverage needs
• Actively engage with the team's efforts and workloads to proactively identify and escalate issues, resolve team questions, and synthesize feedback for the Quality Assurance Department Manager
• Providing clear communication on strategy, ticket ownership, and facilitate complex cross-team or cross-departmental coordination
• Attending planning meetings to manage team pace, ensuring urgency for success while preventing burnout
• Advising teams with insights and recommendations to improve efficiency and effectiveness, through quality principles, tools, and processes
• Strategic Planning and Coordination
• Aligning and coordinating with the Quality Assurance Department Manager to proactively identify and take initiative on cross-team and cross-departmental needs, and company wide initiatives
• Contributing to staffing decisions, including identifying gaps, defining roles, and managing team size in support of company goals
• Assisting the Quality Assurance Department Manager with any necessary release activities, including monitoring of regression test plan execution
• Product Involvement
• Developing and maintaining a proficient understanding of relevant product areas under your supervision
• Collaborating with Software Engineering Management and Product Management teams on Quality Assurance specific considerations (resources, testing blockers) for product strategy direction and roadmap planning
• Effectively conveying product direction and priorities to individual members and overall team
• Relationships, Trust and Individual and Team Performance
• Building strong, trusting relationships with direct reports through regular 1:1s, prioritizing psychological safety, mutual respect, and trust at the individual and team level
• Fostering a culture of excellence and candid communication, ensuring employees feel encouraged to share ideas and opinions, and supported by both the company and the manager
• Cultivating productive relationships with peers and superiors in order to achieve collective goals
• Providing coaching, development, and career management to employees including conducting career planning, performance evaluations, compensation reviews, and promotions
• Setting clear performance expectations, proactively identifying and managing underperformers, and facilitating performance discipline procedures in coordination with Human Resources when necessary
• Reducing the impact of interpersonal and technical conflicts within and outside the teams through efficient resolution and facilitation
• Guiding onboarding activities for new engineers to reduce startup time and ensure their success within the division

Requirements

• Bachelor’s degree in Computer Science, related field or comparable experience
• 5 years of industry experience
• Managerial experience or a proven track record in technical leadership
• Excellent communication skills
• Excellent analytical and troubleshooting skills
• Written communication skills. Able to document issues effectively and concisely
• Good understanding of the Quality Assurance tool set, including virtualization, source control, automation frameworks, and test case management
• Familiarity with agile methodologies such as SCRUM
• Ability to lead and guide teams of 4 or more employees