Quality Assurance Analyst, Reporting and Analytics

The role

The Quality Assurance Analyst works cross-functionally with business units across Operations to help ensure adherence to policies, procedures and compliance expectations. The QA
Analyst serves as a Subject Matter Expert and proactively supports their assigned business units with data analytics, recommendations and proposed action plans to maintain
performance.

What you’ll do:

● Oversee quality assurance testing, including organizing and delivering monthly analysis data to senior leadership across various business units
● Support and maintain quality assurance evaluation forms, documents, and Standard Operating Procedures
● Analyze and understand root causes of poor member experience and partner across the organization to drive change
● Proactively identify risks and opportunities within each business unit, addressing and/or escalating issues to stakeholders and business unit leaders
● Understand and interpret processes within each SoFi product to recommend appropriate control points to ensure safety and soundness of functionality
● Develop and implement strategy for evaluation, including the following focus areas: testing methodology, standard operating procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)
● Partner with PMO and Engineering on automation and enhancements to processes
● Assess project risks, identify contingency actions, and develop/manage a risk plan
● Communicate ongoing evaluation and project performance with key stakeholders and business leadership

● Establish and maintain an effective feedback loop with stakeholders and business unit leaders
● Maintain an awareness of and act in accordance with team goals and business unit policies
● Support special projects and seek efficiencies within QA processes
● QA production support when necessary

What you’ll need:

● Must have previous SoFi QA, Home Loans, Review, MET or Money experience
● Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks
● Strong understanding of lending and financial services, including operations and compliance
● Understanding of statistical and targeted loan sampling concepts
● Good communication skills
● Ability to work independently, self-motivated
● Ability to work and accomplish goals with minimal supervision
● Ability to multi-task and manage competing priorities
● Must be detail oriented with an ability to work in a fast-paced environment
● Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)