Quality Analyst II

Summary:
The Quality Analyst performs Quality Assurance reviews of moderately complex departmental processes and transactions to provide departmental management with feedback regarding adherence to quality standards and operational improvement opportunities.
Job Responsibilities:
• Creates and maintains Quality procedural documentation and repositories.
• Analyze the results of QA review and provides the Senior Analyst/manager with feedback on root causes, trends, and operational improvement opportunities.
• Participate and lead small to medium scope operational improvement initiatives.
• Builds a network of contacts inside and outside the company to identify and share best practices with the Quality Team.
• Execute QA testing strategies that elicit data for use by management in the continuous improvement of departmental processes
• Analyze root cause, impacts and trends of errors identified in QA review and provide results to manager/Senior Analyst
• Identify opportunities for operational improvements and make recommendations to the manager/Senior Analyst. Lead small scope projects to implement improvements in efficiency or effectiveness
• Assist internal & external auditors with various audit testing
• Build a network of internal and external contacts

Skills/Qualifications:
• Intermediate knowledge of quality assurance or auditing standards and techniques; basic knowledge of control frameworks and risk analysis models.
• Basic knowledge of process analysis, particularly in identification of opportunities to streamline and improve customer service.
• Intermediate to advanced data analysis skills in either MS Access or MS Excel.
• Professional certification preferred: CIA, CPA, ASQ or LEAN/Six Sigma

Education/Experience:
• Experience in accounting, quality assurance, auditing, disability benefits administration, or an equivalent combination of education and/or relevant experience. Specific experience will depend on the department’s need
• Education: Bachelors degree in Business, Accounting, Finance or related field
• 2-4 Years' Experience

Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.
ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.