QA Test Manager

The Opportunity
This role will support Quality Assurance for Payment Modernization within the Payments & Disbursements organization. This position has overall accountability for highly complex project or program level Quality Assurance (QA) planning, execution and communication of concurrent test projects that require a coordinated release or multiple projects aligned to a domain. Ensures resources are deployed effectively across multiple projects. Identifies and manages functional, performance and automation testing as well as other key skill sets when planning for resource demand. Supports management with ongoing resource planning based on program / project progress and skills required. Reviews test scope and demand with project managers and test managers prior to engaging resources. Ensures established processes are consistent across the portfolio. During QA planning and test execution, collaborates with all participants including vendor teams to establish QA processes and status reporting. Drives business user acceptance testing (UAT) to enable sign-off from key stakeholders and project sponsors. Measures and predicts QA risks for the organization and recommends solutions.
The Team
Our ideal QA Test Manager candidate is a combination of project manager and test lead. You are team-oriented, possess excellent communication skills, and have previously led a mix of on-site and offshore testers in both agile and waterfall settings. You are extremely comfortable coordinating test activities across multiple teams with complex test data. You are detail oriented, and incredibly organized. Additionally, you posses testing experience on web, mobile and mainframe platforms and will be a champion not only for existing testing patterns, but also moving teams towards "shift testing to the left" and automating testing to the fullest extent possible. You're also team-oriented and take a collaborative approach to working with others.
The Impact - Key Responsibilities:

• Coordinate with the Test Teams: Manage the test teams across all impacted applications by assigning tasks, setting priorities, and monitoring progress.
• Review Software Requirements: Review software requirements and develop test plans to ensure the application performs as expected.
• Developing Test Strategies: Devise comprehensive test strategies outlining the overall approach to testing the software application. This includes defining objectives, scope, test levels, test techniques, and resources required for the testing process.
• Creating Test Plans: Prepares detailed test plans that outline test objectives, schedules, deliverables, test environment setup, and resource allocation. This serves as a blueprint for the testing activities and ensures a structured approach.
• Reviewing Test Artifacts: Review test artifacts, such as test cases, test scripts, and test data, to ensure their quality, consistency, and adherence to the test strategy and plan.
• Reporting Test Results: Consolidate and analyze findings and prepare comprehensive test reports. These reports highlight defects found, their severity, and the overall quality of the software application.
• Tracking Defects and Ensuring Resolution: Tracks and manages defect resolution using a defect tracking system, working with developers to resolve defects promptly.
• Evaluating and Improving the Testing Process: Assess the effectiveness of the testing process, identify areas for improvement, and implement changes to enhance the quality and efficiency of the Payments & Disbursements testing activities.

The Minimum Qualifications

• Bachelors degree
• 4+ years of QA test management or test lead experience
• 2+ years of experience with mobile & web middleware design, development, and testing processes, tools and methodologies, including understanding and practical knowledge of backend integration
• 2+ years of hands-on experience working with multiple teams on a coordinated release timeline
• 2+ years of experience with the Agile Software Development Life Cycle

The Ideal Qualifications

• 5+ years of experience in any of the fields of life, annuity, or disability insurance
• Knowledge of incoming payment processing and systems
• Knowledge of insurance products, regulations, underwriting, claims processes
• Ability to influence peers, leaders and business customers
• Skilled in problem solving and technical analysis
• Strong organizational skills and attention to detail
• Effective relationship building skills
• Excellent written and verbal communication skills
• Seasoned individual capable of handling broad scope projects that have short to long-term focus

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Salary Range: $115,900.00-$152,100.00