QA Automation Engineer II

Position Description:

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a QA Automation Engineer II who’s excited to make an impact. In this role, you will be responsible for validating web applications, APIs, middleware workflows, data flows, permissions, integrations, and AWS-backed services.

The role requires strong technical testing, automation, troubleshooting, and AI-assisted engineering skills. The candidate must be comfortable working with incomplete requirements, testing features as they become available, determining appropriate automation coverage, and using logs, APIs, databases, and cloud evidence to assess release risk.

This is not a manual-only QA role or an end-of-cycle testing role.

Why ServiceTrade:

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Engineering team, you'll have the opportunity to work in a high-velocity environment where quality is a shared responsibility. You'll partner closely with developers, product managers, and fellow engineers to build automated quality into every stage of delivery while leveraging modern engineering practices and AI-assisted tools to continuously improve how we work.

About You:

You're a curious and technical quality engineer who enjoys solving complex problems through automation and thoughtful testing. You thrive in fast-moving environments, are comfortable working through ambiguity, and use AI-assisted tools responsibly to improve quality while validating their output. You care about building reliable software and collaborating with others to deliver great customer experiences.

Key Responsibilities and Activities:

• Strong experience with Playwright and TypeScript or JavaScript.
• Experience with Node.js tooling such as npm or yarn.
• Experience testing and automating APIs using tools such as Postman, Bruno, Playwright API testing, REST Assured, Supertest, Pact, or similar.
• Working knowledge of SQL, JSON payloads, API contracts, data mappings, and transformation rules.
• Experience with Git, pull requests, code reviews, and CI/CD pipelines.
• Experience using Chrome DevTools, BrowserStack, and observability tools such as Datadog, Kibana, Splunk, Grafana, New Relic, OpenSearch, or similar.
• Practical, recurring use of AI-assisted engineering tools such as Claude Code, Cursor, GitHub Copilot, ChatGPT, Codex, or similar is required.
• Experience using AI to support areas such as requirements analysis, test design, automation development, code review, impact analysis, defect investigation, test-data generation, or release-readiness reporting.
• Must be able to explain how to review, validate, and correct AI-generated output before using it in tests, code, or release decisions.

Required

• 5+ years of hands-on Quality Engineering experience.
• 3+ years testing web applications, APIs, backend services, middleware, integrations, and data-driven workflows.
• 2+ years of hands-on test automation experience.
• Experience testing authentication, permissions, tenant boundaries, workflow state, data persistence, synchronization, error handling, retries, and downstream behavior.
• Ability to investigate defects across browser behavior, APIs, backend logs, databases, cloud services, and third-party integrations.

Preferred

• Testing AWS or serverless services such as Lambda, API Gateway, SQS, SNS, EventBridge, Step Functions, or DynamoDB.
• Testing event-driven systems, asynchronous workflows, queues, synchronization processes, rules engines, or data-transformation pipelines.
• Contract testing, feature flags, phased rollouts, rollback planning, production smoke testing, or hyper-care monitoring.
• Accessibility, performance, security-focused, or reliability testing.
• Experience with customer-critical, data-sensitive, financial, regulated, or operationally significant systems.
• Experience testing iOS and Android applications is a major plus, particularly with Appium, BrowserStack, emulators, simulators, and real devices.
• Relevant experience includes validating authentication, permissions, API integrations, synchronization, offline behavior, feature flags, push notifications, and backend data state.

A few things you’ll want to know:

What does ServiceTrade do?

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Ok, so why should I care about that?

Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

What kind of working environment do you have?

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

Learn more about our culture and values on our About Us page.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Paid Time Off for Volunteering 
• Employee Reimbursement Program to use for well-being, technology and/or professional development 

Want to know more? 

Go ahead and apply! Let’s get to know each other.

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EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.