Technical Project Manager

| Greater Boston Area

Do you want to be part of a growing dynamic product team that is revolutionizing the restaurant industry? If so, you are a Toaster.

Toast has built a powerful and easy to use Android tablet based Point of Sale and restaurant platform for restaurants, helping them operate more efficiently and connect with their customer base in new and innovative ways. We have a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about how to help our customers grow their business, and how to provide a best in class user experience. We strive to bring the best designs and products to our users. The product management team works hand in hand with the engineering development team to steer and guide the process of developing new and improved products from conception to launch.

Toast is continuing to grow its partner ecosystem, and this role will be a critical part of the growth of this team. Reporting to the Technical Program Manager on the Product Team, this position plays a central role in the partnership onboarding process, with responsibility for program and project management across multiple Toast products and services. With accountability for ensuring integrations and partnerships are released successfully, this role requires someone with a combination of strong skills in program & project management, consensus building, communication and the ability to coordinate resources from a variety of supporting teams. This position works closely with Product Management, Engineering, Finance, Customer support, Professional Services and Sales.

Responsibilities:

  • Primary support and point of contact for onboarding vendors, post-integration vendor issues and support for vendors experiencing problems with API integrations
  • Perform basic troubleshooting of integration issues and QA downstream process by becoming proficient in navigation of the systems
  • Provide appropriate feedback to product management to suggest feature enhancements on behalf of customers and partners
  • Collaborate with cross functional teams on process improvements including training and documentation
  • Track and record issues as they arise, assigning them to the appropriate teams (QA, product, training, etc.)
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines

Qualifications:

  • A minimum 2 years applicable experience in a partner or customer facing role, such as Technical Support, Account Management or Project Management
  • BS/BA or MS degree in Computer Science, Business, or related technical field or equivalent practical experience
  • Knowledge of RESTful APIs and web technologies
  • Understanding of the hospitality space and the evolving market dynamics
  • Strong communication skills, including prioritizing, problem solving and interpersonal relationship building
  • Proven time management and organization skills (must be able to prioritize workload and meet deadlines)

Preferred:

  • Knowledge of JIRA
  • Working experience with Agile/ SCRUM teams
  • Experience authoring and creating content for training documents
  • Experience working with POSTMAN, SOAPUI, or other web service utilities
  • Experience with SaaS
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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