Strategist, Enterprise Loyalty at Grubhub

| Greater Boston Area
!Sorry, this job was removed at 6:40 p.m. (EST) on Monday, March 16, 2020

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 21.2 million diners food ordering experience and we are partnered with 140,000 restaurants in 2,700 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

Summary

We are looking for an experienced strategist to join our Enterprise Loyalty team to educate and advise Enterprise partners looking to develop and optimize their loyalty programs on both branded channels (app & web) and Grubhub’s marketplace.

 

Engaging in a range of consulting projects and internal initiatives, our Enterprise Loyalty Strategists support restaurant brands in making data-driven decisions that increase sales, improve customer retention, and meet each brand’s unique KPIs. 

 

The right candidate will possess the ability to interpret a variety of business and brand goals in order to: assess a restaurant’s digital performance; identify key opportunities to engage users throughout their journey with the brand; and develop creative and organized loyalty strategies grounded in data and industry knowledge.

Some Challenges You’ll Tackle

  • Translate Enterprise client needs into creative and actionable loyalty strategies rooted in data.  In this role, you will work with a number of cross-functional teams including Data Services, Technical Brand Management, Account Management and Partnerships to engage with Enterprise clients on loyalty programs and promotions that drive measurable business results. You will be responsible for analyzing guest behavior, campaign performance and loyalty program performance in order to generate actionable insights for clients.
  • Support Sales, Partnerships and Technical Brand Management as a subject matter expert. From participating in sales pitches to joining meetings with pre- and post-sale strategic clients, you will be responsible for educating our brands on loyalty best practices. 
  • Liaise with product and engineering to understand our technology roadmap and contribute relevant, high-impact suggestions based on industry trends and client needs. In order to support loyalty best practice and recommendations, it is essential that you both understand the current state of our product capabilities, as well as, what is happening across the loyalty industry. 
  • Maintain our team’s reputation as the restaurant loyalty experts. Most enterprise restaurant brands have some form of loyalty program today. The space is commoditized and noisy, and ideas are a dime a dozen. Outstanding ideas that translate into meaningful growth across the four areas most important to restaurants (acquisition, activation, engagement, retention), though… those are the ideas that matter. Those are the ideas you’ll be responsible for presenting to everyone from the digital marketing managers to the CEOs and CFOs of our industry.

You Should Have

  • Experience in developing, managing and/or marketing loyalty programs; or equivalent experience in a performance marketing or consulting role 
  • Detail-oriented, with a knack for problem solving 
  • Strong communicator comfortable translating technical concepts for non-technical audiences
  • Outstanding ability to analyze data and churn out actionable insights 
  • Passion for helping brands better understand and influence customer behavior
  • Experience with CRM, marketing automation platforms, and BI tools
  • Bachelor’s degree in marketing, business, mathematics, economics, or other analytical disciplines

Bonus Points

  • Experience in the fast-casual restaurant industry and/or in a client-facing digital agency role
  • Deep knowledge of customer engagement programs across various industries – restaurants, retail, travel, etc.
  • Basic SQL knowledge

And Of Course, Perks!

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge. 
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week. 
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it. 
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be. 


 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.  

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Relational DatabasesDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
Why This Employee calls Grubhub the Cirque du Soleil of Tech Talent
Watch

An Insider's view of Grubhub

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Diversity
Dedicated Diversity/Inclusion Staff
Highly Diverse Management Team
Unconscious Bias Training
Diversity Manifesto
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Promote from Within
Time Allotted for Learning