Sr Project Manager at Interactions

| Greater Boston Area
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Interactions is changing the way leading companies communicate with their customers by transforming frustrating experiences into productive conversations. We deliver speech and natural language technology solutions for leading organizations, device manufacturers and application developers that seamlessly integrates human and artificial intelligence. The result for our Fortune 500 customers is a dramatic reduction in cost, an amazing customer experience... and happier customers.

To support our continued growth, Interactions is hiring a Sr. Project Manager. As a member of the Professional Services team you will be responsible for planning, executing and evaluating projects according to predetermined timelines and budgets for an impressive list of clients

Job Requirements:

  • Deliver projects on time and within budget.
  • Plan project schedule including timelines and milestones using appropriate tools.
  • Identify and manage project dependencies and critical path.
  • Track project milestones and deliverables.
  • Develop full-scale project plans and associated communications documents.
  • Direct and manage project development from beginning to end.
  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Work with technical SMES to define and document technical requirements for the project.
  • Build, develop, and grow any business relationships vital to the success of the project.
  • Analyze problems and help design appropriate solutions or alternatives.
  • Estimate the resources and participants needed to achieve project goals.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.

 

Qualifications Required:

  • BS/​BA, PM Certification from recognized institution, or equivalent relevant work experience
  • 6 – 10 years of technical/complex project management experience
  • Track record of success in project management (technical project management required)
  • Experience in project management methodology and tools
  • Excellent problem solving, analytical and time management skills
  • Excellent interpersonal and organization skills

Preferred:

  • Experience with Contact Center Routing Platforms (ACD’s), IVR’s, Call Queuing, CTI and Telephony applications and protocols, etc.​ a plus

Supervisory Responsibility:

Working Conditions/Physical Demands:

  • General office environment. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.  Work is generally performed within the office environment, with standard office equipment available.
  • While performing the duties of this job, the employee is required to sit or stand for long periods, use hands and fingers for typing and to handle computer controls. Heavy phone and computer usage is required for this position.
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Location

We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh

Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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