Solutions Consultant

| Greater Boston Area

 

Solution Consultants provide onsite and remote consulting services to new and existing Everbridge Corporate, State and Local Government, and Healthcare customers. This responsibility includes training, recommendations on best practice use of the system, requirements gathering, solution design, software configuration, technical support, and documentation.

This individual will have excellent analytical and communication skills providing professional services in the arena of technical product implementation, training, and adoption for customers in our corporate and government business.  In addition, this position provides the value added service of review and assessment of our client’s existing security, emergency management, business continuity and disaster recovery plans.

About the Team:

  • This role works closely with security, business continuity, and risk management professionals throughout North America. Additionally, the Solution Consultant will interface with, Sales Engineers, Operations and Product Development personnel, and other Professional Services Consultants within Everbridge. We are seeking an energetic and motivated person who enjoys working in a fast-paced environment.
  • Learn more about Everbridge and see photos of our office    here .
  • Meet the Everbridge team    here.

Job Duties:

  • Work directly with customers to understand how they will use the Everbridge Suite for deploying an enterprise-level Critical Event Management solution in their environment.
  • Provide analysis of a customer’s current processes and recommend solutions to address any gaps in processes.
  • Present in-classroom, instructor-led, lab-centric training following a standard but customizable curriculum.
  • Provide knowledge expertise “best practices” that can be implemented through consulting services.
  • Design and present customized product demonstrations to emphasize the features and benefits in delivering the whole solution value proposition.
  • Provide input into new product functionality and future direction of the product based on customer interactions and enhancement opportunities.
  • Provide professional services supporting specialized implementations resulting in smooth, well-coordinated projects which meet targeted live dates and budgets.
  • Perform technical configuration and integration tasks required for project completion, set up and configuration.
  • Document all client calls, emails and any other communication and enter the information into the Client Care CRM (Salesforce.com).
  • Ensure proper, proactive, and consistent communication of status to the deliverables.

Required Qualifications:

  • 3 - 5 years professional experience in a consulting or customer-facing training role in a technology provider working with corporate customers.
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation challenges.
  • Experience in developing or tailoring training curriculum to a specific customer’s needs, and/or producing documentation from boilerplate or examples tailored to a specific customer.
  • Attention to detail
  • Problem analysis and problem solving
  • Customer service orientation

Preferred Qualifications:

  • Strong project management skills and discipline
  • Quality inspection, auditing and testing experience
  • Knowledge of web-based software application implementations
  • Experience or training in computer applications/software support highly preferred
  • Ability to travel up to 75%'

 

About Us

 Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running

Headquartered in the great cities of Boston and Los Angeles, with operations across the world, our team of 750+ dedicated employees support more than 4,200 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks, or severe weather conditions—as well as during critical business like IT outages or cyber-attacks—customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate employees and first responders, automate a pre-defined communications processes, and track progress on those response plans.

Our culture is all about “Making a Difference,” and we are proud to serve: 

  • 9 of the 10 largest U.S. cities
  • 8 of the 10 largest U.S.-based investment banks
  • 7 of the top 10 U.S. technology and telecom companies
  • 25 of the 25 busiest North American airports
  • 7 of the 10 largest U.S. healthcare systems
  • 6 of the 10 largest U.S. retailers

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission.  Click here to learn more about what we do. If you think you have what it takes to make a difference, apply to be a part of our award-winning team.

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

 


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages

Location

Free parking, plenty of restaurants, shopping and outdoor spaces to enjoy!

What are Everbridge Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch on Tuesday and thirsty Thursday events!
Game Room
Our game room includes Ping Pong, Foosball, Video Games, Darts.
Stocked Kitchen
Happy Hours
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Catered Lunch on Tuesdays & Craft Beer Deliveries on Thirsty Thursdays | Flexible Work Environment | Employee Referral Program with Networking Effect Leading to Cash Bonuses | Employee Stock Purchase Plan | Monthly Employee Engagement Activities (Chili Cook-off, Summer Outing, Holiday Party, Massage Day, Coffee Cart at Qtr. End) | Education and on-boarding sessions for the entire company through our "Bits & Bytes" program | Financial results are always shared and visible

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