Software Configuration Team Manager

| Greater Boston Area

The Software Configuration Manager is responsible for managing a team that is directly focused on enhancing the customer experience. This team is focused on the customization of each customer’s menu, peripheral modules, and providing them with a raving fan customer experience.

Supervisory Responsibility:

  • Responsible for leading a team upwards of 10 employees who are focused on ensuring the customers are set up for an optimal experience prior to go-live, by uploading, editing, and finalizing menus for each customer.
  • Responsible for creating metrics, and OKR’s that will give the team the visibility and ability to hit goals, and continue to scale the business.
  • Directly responsible for defining processes that will allow the team to move at a more efficient pace, and a more agile direction.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead employees to meet organizations expectations from a quality, productivity, and goal accomplishment standpoint
  • Maintain transparent communication within organization and cross departmentally
  • Handle escalations and high priority customers to ensure a high level of satisfaction
  • Work with customers and peers to understand scope of projects and ensure they are completed with high quality by defined deadlines
  • Coach, train, and develop new employees, and perform regular check in’s with them
  • Focus on the creation and evolution of processes to ensure greater efficiency, often utilizing direct feedback from the team
  • Coordinate team initiatives to engage employees outside of their typical role
  • Enable interdepartmental communication and development to create clear and possible career growth paths for employees
  • Navigate multiple communication pathways to monitor the pulse of the team and prioritize escalations and inquiries
  • Find comfort in an ever changing, high demand, fast pace corporate structure

Required Education & Experience:

  • Minimum 1 year of experience in a leadership role
  • Excellent customer service skills required
  • Strong phone, listening, and presentation skills
  • Excellent follow up and problem solving skills
  • Strong computer skills
  • Ability to multi-task in a high-volume environment and is results oriented to deliver an outstanding customer experience
  • Excellent written and verbal communication skills required
  • Thrive in a team environment
  • Salesforce.com experience a plus

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
More Jobs at Toast57 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Toast
Finance
new
Toast
Operations
new
Toast
Project Mgmt
new
Toast
Data + Analytics
new
Toast
Project Mgmt
new
Toast
Project Mgmt
new
Toast
Marketing
new
Toast
Project Mgmt
new
Toast
Operations
new
Toast
Developer
new
Toast
HR
new
Toast
Developer
new
Toast
Design + UX
new
Toast
Developer
new
Toast
Developer
new
Toast
Marketing
new
Toast
Operations
new
Toast
Finance
new
Toast
Project Mgmt
new
Toast
Finance
new
Toast
Operations
new
Toast
HR
new
Toast
Finance
new
Toast
Operations
new
Toast
Marketing
new
Toast
Operations
new
Toast