Senior Director, Technical Brand Management at Grubhub

| Greater Boston Area
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About The Opportunity

This is a leadership role within the Grubhub | LevelUp Digital Agency team, which builds custom branded mobile applications and web ordering experiences for Enterprise restaurant brands. The LevelUp Agency team has built and launched over 250 of these applications and websites for clients of varied sizes, with plans to build and launch larger and more complex applications as we grow our business. 

 

This Senior Director will lead the Technical Brand Management team, with primary responsibilities related to building relationships with clients, collaborating with business & technology leaders across the organization, and managing a group of Technical Brand Managers. This leader will be closely involved in overseeing and developing strategies for retention and growth within our Agency client portfolio, while ensuring that the Technical Brand Management team delivers cost-efficient, high-quality service.

Some Challenges You’ll Tackle

  • Directly manage Directors in the Technical Brand Management team, acting as a mentor to help improve client relationship management, project management, and other skills
  • Act as point for highly escalated client issues that require leadership assistance, and coach the team on how to handle escalations
  • Ensure all critical projects stay on track, and guide team members on strategies to address any major issues
  • Contribute to ongoing process improvements and documentation of processes within the Technical Brand Management team and across the entire Digital Agency organization
  • Act as an advocate for Grubhub | LevelUp in each client relationship to drive adoption, retention, and participation in new campaigns, features, and products
  • Gain technical product expertise, knowledge of business strategy, and familiarity with legal regulations to work effectively with cross-functional leadership teams 
  • Endeavor to bring creative solutions to gain new business with prospective clients and to build the business of existing clients
  • Develop leaders on the team, direct them in addressing challenges, and foster knowledge-sharing across all disciplines internally to ensure collaboration
  • Provide team with necessary tools and training to improve core expertise and continued career growth
  • Assist with new business efforts, budget planning, and ongoing pricing strategy to ensure that the Digital Agency continues to grow in a sustainable manner

You Should Have

  • Excellent communication skills, both verbal and written
  • Good listener, capable of understanding client issues and translating them into an appropriate solution
  • Outstanding client relationship management skills, quickly building trust 
  • Comfortable working in an unstructured and entrepreneurial environment
  • Demonstrates solid judgment, considering the consequences of actions, communications, and decisions
  • Ability to motivate and mentor a team of managers
  • Comfortable working across many departments to solve problems and achieve results
  • Strong leadership and organizational skills in conjunction with relationship building management style
  • Solid analytical skills, strategic thinking, and business acumen to plan for short term and long term goals
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Relational DatabasesDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
Why This Employee calls Grubhub the Cirque du Soleil of Tech Talent
Watch

An Insider's view of Grubhub

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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