Senior Creative Producer at Klaviyo

| Greater Boston Area | Remote
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The Klaviyo Marketing Team is responsible for driving growth and awareness, while telling the story of how Klaviyo empowers businesses to grow, thrive and engage with customers. The team is a fast-growing, high-impact group that works cross-functionally with key business stakeholders, touching every corner of the organization. A roll-up-your-sleeves attitude, unique knack for creative brand building and clever problem solving, coupled with the ability to juggle multiple priorities, define this team.

This critical role on the team will require a deep understanding of how to serve as an air-traffic controller between a group of creatives (Design) and the rest of our organization. You have an in-depth understanding of creative deliverables, to-do’s, dependencies, resources, and process for the team’s projects and ensure Design can support its internal clients by delivering high-level creative work on-time. In short, you’ll be an advocate for great creative work and teams - and a partner for internal clients. You also must have exceptional organizational skills to keep the Design team running smoothly and ensure projects are delivered seamlessly, on-budget and on-time. 

This is a unique opportunity to help build our global brand and be a part of a company changing how businesses grow, connect and thrive.

How you will make a difference:

  • First point of contact. You are the gatekeeper between Design and the rest of Klaviyo. You intake all briefs and project requests from Marketing and the entire org. You’ll gain a strong understanding of the project’s or brief’s needs in order to best PM the projects from brief to delivery.
  • Project timelines and planning. You’ll set and improve our project management process so that the team is efficient in delivering high quality work, as well as guiding projects through that process: Tracking timelines, tasks, and files. You’ll manage our project management software and put the data and planning in place that will enable us to forecast for the future.
  • Production schedules and vendors. You’ll work to coordinate vendor timelines and needs with internal timelines and resources. You’ll work with our various print vendors to help with scoping and lead times
  • Creative resources planning. You’ll coordinate the Creative Team’s time and schedule, and plan resources for design, development, and copy against upcoming work. You’ll ensure the team has what they need when they start a project, schedule kickoffs and review meetings with the necessary resources, understand where the team could run into problems and blockers, and highlight areas where additional resources are needed.
  • Internal client communication.  You’ll manage expectations, navigate deadlines and priorities, and are comfortable being assertive about limits, blockers, and goals in a way that is helpful, collaborative,and transparent -  but puts quality first. You make individuals around Klaviyo comfortable coming to the team because they know they have a partner in getting something done.

Who You Are:

  • Understand how to balance the needs and processes of a growing creative team with the needs of the business - and can scale those processes in a fast growing environment.
  • Experienced working with a multidisciplinary team of designers, copywriters, and engineers in an in-house team or agency. 
  • Have deep knowledge of project management methodologies. Excels at creating light-weight, human-centric organization and structure with the ability to evaluate their effectiveness and adjust accordingly. 
  • Ability to collaborate, build relationships, and drive results across teams (including remote colleagues) and at all levels of an organization.
  • A flexible multi-tasker that can handle a multitude of different responsibilities at one time.
  • You’re passionate about people relationships and have stellar interpersonal, negotiation,  and communication skills.
  • Strong planning and organizational skills, and attention to detail.
  • Awareness of industry app ecosystems and platforms.
  • You’re no afraid to say no and are able to do so gracefully without compromising relationships 
  • You’re solid among chaos. Even better, you’re great at creating systems and processes to eliminate it.
  • Maybe more importantly, you’re passionate about marketing and good design. You’re passionate about the work designers, writers and marketers create and have an eye to be able to determine if a project is ready to go to market or if it needs more love.

Get to know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses using the channels they own like email, web and mobile. Enabling brands to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company’s hybrid customer-data and marketing-platform model allows companies to grow by fostering direct, high-fidelity relationships with customers, without giving up their valuable data to Facebook or Amazon. In 2020, Klaviyo reached coveted unicorn status with a robust Series C of $200m at $4.15B valuation. Innovative companies like Unilever, Custom Ink, and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo does not tolerate and prohibits discrimination, harassment or retaliation of or against job applicants, contractors, interns, volunteers or employees by another employee, supervisor, vendor, customer or any third party.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
“Life’s Too Short To Work With Brilliant Jerks”: Klaviyo Employees Are Brilliant *And* Supportive
Watch

An Insider's view of Klaviyo

What's something quirky about your company?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Team workouts
Live virtual Yoga
Mental Health Benefits
For example, free access to Headspace meditation app
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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