Toast
We power successful restaurants.
Boston, MA

Relationship Manager/Senior Manager

Sorry, this job was removed at 11:18 a.m. (EST) on Wednesday, February 12, 2020
Find out who's hiring remotely in Greater Boston Area.
See all Remote Project Mgmt jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Payments Team:

The Toast Payments teams are the hidden heroes and heroines of Toast. Your team ensures a restaurant can always perform the mission critical act of taking a payment from a guest, even in the middle of a power outage! As an integrated payment processor, Toast processes millions of dollars per day, and at the end of the day, makes sure that money gets to a restaurant’s bank account.

Bready* to make a change?

In this role you will help lead and manage the Relationship Management team which owns the customer communication for our Payments business. Using customer empathy and a consultative approach, you will partner with Sales and Customer Success teams to drive customer satisfaction and measure success based upon a number of key performance indicators such as: Customer Satisfaction, Retention and Customer Service Response Time.

About the roll*:

  • Lead and manage a team of Payments Relationship Managers
  • Deliver a best-in-class, truly delightful, Payments experience to Toast restaurants and prospects through successful communication (both written and verbal)
  • Maintain client satisfaction from sales handoff through life of partnership both pre-sale and post-sale
  • Become a subject matter expert regarding Toast’s payment solutions and deeply understand the payments value proposition and how Toast Payments specifically meets restaurant needs
  • Identify and implement enablement opportunities as it relates to payments throughout organization (Sales, Customer Success)
  • Act as an escalation point and ensure resolution of any client issues that surround payment processing
  • Collaborate with internal stakeholders to gather and understand needs analysis for each assigned client

Do you have the right ingredients*?

  • Bachelor's Degree; 5+ years of relevant work experience in customer success, account management, client management, or similar
  • 2+ years experience managing and building high performing teams
  • Strong analytical ability, comfortable working with and managing performance metrics (SLAs and KPIs)
  • Strong time management, organizational, and client relationship skills
  • Ability to work effectively in a dynamic, changing environment while focusing on key goals and objectives

Bonus ingredients*:

  • Experience working in the payment processing, fin-tech, or financial services industry
  • Experience with Salesforce and SQL 
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

More Jobs at Toast

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ToastFind similar jobs like this